I Face MobiMatter Refund Problems After My Montenegro eSIM Never Activated
On May 6, I purchased a 7-day, 500 GB internet package through MobiMatter for use in Montenegro on the M network. I paid $20.99 by credit card. The package was supposed to activate immediately after purchase, but it never became active and I could not access the internet.
The email I received stated that if the package did not activate within 24 hours, a refund would be issued. However, as of May 12, the package still had not activated and no refund had been processed.
Because I was traveling abroad, I could not deal with the issue immediately. I had to purchase another internet package through a different service in order to stay connected, and I used that package instead. The MobiMatter package I paid for was never used at all.
I request a full refund of the $20.99 I paid by credit card for the MobiMatter package that never activated and that I was completely unable to use. I can provide the relevant order and transaction numbers to the company if needed.
