MobiMatter charged me for an eSIM, but I never received it; how can I get a refund?

Check your email's spam or junk folder first, as the eSIM QR code and activation information are usually provided quickly after purchase.

If you are unable to locate the email, there may have been a delivery error.

If these steps fail to resolve the issue, MobiMatter offers a troubleshooting tool that is available around the clock to assist.

To access it, go to (https://mobimatter.com/tr/troubleshoot). Follow the on-screen instructions to identify and, hopefully, resolve the issue.

To make a request for direct support, visit MobiMatter's Help Desk (https://help.mobimatter.com/hc/en-us/requests/new).

You may also reach them via email at [email protected].

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.