MobiMatter charged me for an eSIM, but I never received it; how can I get a refund?

On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...

On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...

On June 24, 2025, my daughter purchased a 15GB SIM card from MobiMatter for her upcoming trip across Europe. Unfortunately, the SIM card could not be activated because it turned out to be incompatible with her phone. We followed all the steps provided in the setup instructions, but nothing worked. ...

I purchased the "Singapore, Malaysia, and Thailand 30GB eSIM" from MobiMatter, expecting it to work seamlessly in Thailand, as advertised. However, after activation, I discovered that the eSIM assigns a Hong Kong IP address, which causes unexpected restrictions – services like OpenAI and TikTok are ...

I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving Turkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS...

I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted customer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take...

I purchased the France 10GB internet package from MobiMatter, expecting a smooth activation. I scanned the QR code, but as soon as my internet connection dropped, the system logged me out. When I tried to scan the QR code again, it said invalid or failed—and now, I can’t activate my package at all. ...

For my Montenegro vacation, I purchased a 500GB + 500-minute eSIM package from Mobimatter. However, the eSIM never loaded on my phone and kept showing error messages. In the app, it stated that the eSIM was purchased but not yet activated. When I contacted support, they replied that if the eSIM was...

I purchased the Balkans Special 5GB eSIM from Mobimatter on July 26, expecting it to work seamlessly on my iPhone 15. However, after installing the eSIM, I couldn’t use it at all. I followed every troubleshooting step provided in the app, but nothing worked. To make matters worse, there is absolutel...

I purchased an international data package from MobiMatter for around 330₺, expecting to use it abroad. However, the eSIM never activated and kept asking me to reload it repeatedly. Despite multiple attempts, I was never able to use the package. When I tried to request a refund, I faced another issu...