MobiMatter deducted money twice for the same eSIM, how can I request a refund for the extra charge?

If MobiMatter has charged you twice for the same eSIM, start by reviewing your payment records to confirm the duplicate transaction.

Once verified, promptly contact MobiMatter's customer support to request a refund for the extra charge.​

MobiMatter recommends using their troubleshooting tool to address such issues.

Access it at mobimatter.com/troubleshoot and follow the on-screen instructions to report the duplicate charge. This tool provides personalized guidance and can assist in resolving billing problems.​

If the troubleshooting tool doesn't resolve your concern, submit a request through MobiMatter's Help Desk at help.mobimatter.com/hc/en-us/requests/new. Alternatively, you can email them at [email protected].

If you’ve faced a similar issue, don’t hesitate to share your story here. You can also file a complaint on Xolvie to help others in the same situation.