On August 17, 2025, I purchased a 30-day 7 GB eSIM package from Mobimatter for $8.49 (Order #: mm-12852989).
I completed the purchase in Greece using my iPhone 15. However, when I scanned the QR code sent to me, I received an error message saying, “This code is no longer valid,” and my issue has remained unresolved for two days.
During this process, I contacted Mobimatter customer support, but no solution was provided. To resolve this problem, I request that a new QR code be issued or that a refund be processed.
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the...
I purchased 30-day eSIM packages of 5GB and 3GB through Mobimatter for use in Greece (Order No: mm-12626618). We tried installing the packages on both my phone (Redmi Note 14 Pro) and my spouse’s phone (iPhone 16 Pro Max). However, both devices displayed a “could not be installed” error, and we were...
I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted customer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take...
Between August 10 and 12, during my short trip to Greece, I purchased eSIMs three different times through Mobimatte (for my Xiaomi Redmi Note 14 Pro and iPhone 16 Pro Max). However, despite following all the instructions exactly as directed, none of the eSIM installations worked, and I couldn’t use ...
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
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