MobiMatter eSIM activation failed, and customer support isn’t responding; how can I resolve this?

Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...

On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...

On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...

Today, I purchased an eSIM from MobiMatter, expecting it to work smoothly with my phone. However, after installing it, the eSIM returned an error and failed to activate. I immediately reached out to customer support for help. Instead of offering a full refund, the representative told me I could only...

On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the...

On June 24, 2025, my daughter purchased a 15GB SIM card from MobiMatter for her upcoming trip across Europe. Unfortunately, the SIM card could not be activated because it turned out to be incompatible with her phone. We followed all the steps provided in the setup instructions, but nothing worked. ...

I purchased a 2GB Germany eSIM from Mobimatter, and it simply did not work. Despite following all the setup instructions correctly and spending over four hours troubleshooting, I couldn’t get it to function. I tried everything—switching settings, restarting my phone, checking compatibility—but nothi...

I purchased a Mobimatter eSIM for use in Germany, but it has not worked at all. Despite showing a 5G signal, I am unable to access the internet. I’ve tried deleting and reinstalling the eSIM multiple times, but nothing has resolved the issue. To make matters worse, I haven’t been able to reach anyon...

I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving Turkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS...

I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and completely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrati...

I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted customer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take...

I purchased the France 10GB internet package from MobiMatter, expecting a smooth activation. I scanned the QR code, but as soon as my internet connection dropped, the system logged me out. When I tried to scan the QR code again, it said invalid or failed—and now, I can’t activate my package at all. ...

For my Montenegro vacation, I purchased a 500GB + 500-minute eSIM package from Mobimatter. However, the eSIM never loaded on my phone and kept showing error messages. In the app, it stated that the eSIM was purchased but not yet activated. When I contacted support, they replied that if the eSIM was...

I purchased the Balkans Special 5GB eSIM from Mobimatter on July 26, expecting it to work seamlessly on my iPhone 15. However, after installing the eSIM, I couldn’t use it at all. I followed every troubleshooting step provided in the app, but nothing worked. To make matters worse, there is absolutel...

I purchased an international data package from MobiMatter for around 330₺, expecting to use it abroad. However, the eSIM never activated and kept asking me to reload it repeatedly. Despite multiple attempts, I was never able to use the package. When I tried to request a refund, I faced another issu...