I Face My Tsim Tech eSIM Connection Failure In Indonesia And Malaysia

On April 14, 2026, I purchased an eSIM line from My Tsim Tech for my iPhone 16e. Four days later, when I traveled abroad, I first tried to use the line in Indonesia through Vodafone and then in Malaysia, but I was unable to connect to any network and could not use the eSIM at all.

I contacted My Tsim Tech multiple times regarding the issue and followed every troubleshooting step they provided. Despite completing all of the instructions correctly, the connection still could not be established and the problem remained unresolved. As a result, I was left without the service I had paid for during my trip.

Since I was completely unable to use the eSIM or benefit from the service I purchased, I request a full refund of the amount I paid and restoration or reimbursement of the unused service allowance.