On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the eSIM failed to activate this time.
There is no support phone number or live assistance channel I can reach, which makes this even more frustrating. I’m left without service and no way to report the issue in real time.
While I’ve already missed my chance to use it during this trip, I’m traveling to Greece later this month and would at least like MobiMatter to investigate the issue and ensure the package will work next time. Please review my account and fix the problem so I can use the service I paid for.
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
I purchased 30-day eSIM packages of 5GB and 3GB through Mobimatter for use in Greece (Order No: mm-12626618). We tried installing the packages on both my phone (Redmi Note 14 Pro) and my spouse’s phone (iPhone 16 Pro Max). However, both devices displayed a “could not be installed” error, and we were...
On June 24, 2025, my daughter purchased a 15GB SIM card from MobiMatter for her upcoming trip across Europe. Unfortunately, the SIM card could not be activated because it turned out to be incompatible with her phone. We followed all the steps provided in the setup instructions, but nothing worked. ...
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...
I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving Turkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS...
Comments