Mindguru keeps charging me monthly, how can I stop the subscription?

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Xolvie
Xolvie Resolution Specialist March 04, 2:43 pm

If Mindguru keeps charging you monthly and you want to stop the subscription;

Check where your subscription is managed;

• iPhone (App Store):
– Settings → Your Name → Subscriptions
– Find Mindguru → Cancel Subscription

• Android (Google Play):
– Play Store → Profile → Payments & Subscriptions → Subscriptions
– Find Mindguru → Cancel Subscription

• Direct via Mindguru website:
– Log in → Account / Subscription
– Find your plan → Cancel

Confirm cancellation;

• Make sure it shows:
– “Subscription will not renew”
– Expiry date
• Screenshot the cancellation confirmation

Verify email notifications;

• Check your email (including Spam) for:
– “Subscription canceled”
– “Renewal stopped”
• Screenshot the message

Remove payment method if possible;

• If the app allows, delete saved card details
• This helps avoid accidental future charges

Check for multiple accounts;

• Ensure you canceled the subscription for the correct account/email
• Log out and back in to confirm

Ask Mindguru Support to confirm;

• Provide:
– Registered email
– Screenshot of cancellation
• Ask them to:
– Confirm cancellation on their system
– Ensure no future charges

If charges continue after cancellation, contact your bank/card issuer to block recurring charges and consider filing a complaint on Xolvie to pursue a resolution.

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