I saw the Mindguru app on Instagram and downloaded it to my phone, but I never started a paid membership and did not knowingly approve any paid subscription within the app. Despite this, I discovered today while reviewing my credit card activity that starting on December 5, 2025, my card has been charged $9 on the 5th of each month, for a total of four unauthorized charges.
I use an iOS device, and the payments appear to have been charged to my İş Bank credit card. Even though I never shared my card details with Mindguru through the app or in any other way, I do not understand how they were able to charge me regularly.
So far, I have not contacted either my bank or Mindguru regarding this issue. Because I never approved this membership or these payments, I request a full refund of the total amount charged, which is $37 (4 × $9). I also request that any membership or subscription associated with my account be immediately canceled.
I ask that this unauthorized billing be investigated and that I receive an explanation as soon as possible.
I purchased a one-month subscription to Mindguru and canceled the subscription on the same day. Despite this, starting in October 2025, $9 has continued to be charged to my credit card every month. When I check the App Store, no active subscription appears, yet for the past five months a significant...
I am filing a complaint regarding the app/subscription called Mindguru. Life because charges were made without my knowledge or consent. I had previously approved this membership myself but later canceled it on my end. However, despite canceling the subscription, the company did not terminate the mem...
Even though my Mindguru subscription appears as canceled on the Apple Store as of July 16, 2025, my credit card has continued to be charged $10 every month under the description “Mindguru subscription” since that date. Because the system already shows the subscription as canceled, I am unable to can...
I purchased a subscription to the Mindguru app on my Android phone about one to two years ago. The payment card used for the subscription was a Ziraat Bank Visa card registered in my mother’s name. Yesterday, I noticed that on February 18 or 19, a charge of $10 with the description “Mindguru” was de...
Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did ...
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