I returned two of my orders from Marks & Spencer on September 19 and 27. However, despite the time that has passed, my refunds have still not been approved or credited to my account. My order number is 720.
Even though I contacted customer service multiple times and explained the situation clearly, I never received a proper response—only repeated delays. They kept promising that the refund would be processed on Friday, October 3, but it never happened. They also blamed the store instead of resolving the issue.
I request that my refund be transferred to my account immediately and that I receive a clear, final update on the matter. I’ve been waiting to place a new order but won’t proceed until this issue is resolved.
I placed an order on the Marks & Spencer website with order number 3079692485111487. Even though three days have passed since I placed my order, it still hasn’t been delivered. I contacted customer service during this process and was told, “We will get back to you,” but I never received any follow-u...
On October 7, 2024, I placed an order (Order No. 2731043801712194) with Marks & Spencer, and it has now been over a week without any shipment update. Despite repeated calls to customer service, I’m only told that the item is “being prepared,” yet no one seems to be actively working on resolving the ...
I placed order #2775981360029509 on November 28, and it still hasn’t arrived. Despite contacting Marks & Spencer customer service multiple times, I’ve received no effective assistance. The tracking status shows the order was shipped, but there is no record of it with Kolay Gelsin, the courier servic...
I ordered a product from Marks & Spencer on October 9, and after 12 days, I’m still waiting for it to arrive. The order was initially sent with Kargoist, an unreliable shipping company, which returned it to the store without even attempting delivery. I requested Marks & Spencer to resend the item, b...
I placed an order with Mark & Spencer (tracking number: 2787796216418238P1), and there was an issue with the address being incorrectly recorded. I contacted their customer service via WhatsApp every day from 12/12/2024 to 16/12/2024, requesting an address update. Each time, I was assured the address...
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