I hold a car insurance policy with Zurich Insurance under policy number 31229510, and I filed a claim on 30.04.2026 in I...zmir, Türkiye, under claim number 1429890. My claim concerns the total market value of my car, but despite the time that has passed, the payment has still not been made. Each time
On December 10, 2025, I purchased a comprehensive auto insurance (casco) policy for my vehicle through Zurich Insurance.... On December 27, 2025, I was involved in a minor accident, and on December 29, 2025, I went to the Auto King Trabzon authorized service center to open a damage claim. An insurance
I was involved in an accident on November 25 under my Zurich Sigorta comprehensive auto insurance policy, and since that... date my Nissan Micra has been waiting at the Eskişehir Odunpazarı Koç authorized service center. My policy number is 29846359. For nearly four weeks, we have not been able to get
On July 8, 2023, at around 14:00, I was injured in a traffic accident in Istanbul while traveling as a passenger in a ve...hicle with license plate 34 **, and I was left with a 3% permanent disability. It was determined that the driver of the other vehicle with license plate 34 ** was fully and primari
On 03/09/2025, I went for a vehicle inspection in Mersin with my car, license plate 33 ELH 82, and failed due to the han...dbrakes not holding strongly enough, so I scheduled a re-inspection for 17/09/2025. However, on 04/09/2025, an accident occurred when a closed-body Doblo with license plate 33 ANN
Within the scope of my Zurich Insurance traffic policy, my vehicle (Renault Kangoo) became unusable for 30 days due to a...n accident in which the other party was found 100% at fault. During this period, I suffered a commercial income loss of approximately ₺150,000, and my repair expenses were not cove
On April 9, 2025, I was involved in a single-vehicle accident, and on May 13, 2025, I submitted a claim to Zurich Insura...nce to have my vehicle repaired under my comprehensive coverage, including a police report with an alcohol test. The file was put under review, and exactly 30 days later, on June 3
My windshield got damaged from an object dropped from the building where I was parked on May 5th, 2025. I requested a re...placement which is included in my policy (effective April 27, 2025 - April 27, 2027) but Zurich says the incident took place before the effective date, yet they have no way of prov
I purchased comprehensive car insurance from a company called Zurich. While my car was parked, it was involved in an acc...ident right in front of my building. All documentation, including the police report, is available. When I contacted Zurich Insurance, they told me repairs would be faster at their
I took out comprehensive insurance for my car with Zurich Insurance. We had an accident on April 9, 2025. I took the car... to an authorized service, and Zurich Insurance opened a damage file on April 15, 2025. Five days have passed, and I still haven’t received a replacement vehicle. The reason: the e
I've been waiting for my car repair approval for nearly a month now. I have my insurance with Zurich, and they dispatche...d an expert who reviewed the situation and authorized the repair. Yet, they later revoked the approval without any explanation and placed my case under additional scrutiny. Even wi
I have a problem with Zurich Insurance in Turkey. A car hit my parked car in front of my home, and now Zurich Insurance ...refuses to pay for the original spare parts needed for the repair. They want to fix it with non-original parts, which the service officials say is impossible. This is frustrating b
On 13.05.2024, I purchased a car worth ₺1,500,000 with a bank loan and was compelled to take out a ₺60,000 insurance pol...icy from Zurich. On 21.12.2024, I had an accident where the other party was found 100% at fault, as confirmed by the police report. A claim file was opened on 25.12.2024 with the n
I purchased comprehensive car insurance from Zürich Insurance. Sixteen days ago, my car suffered minor damage due to an ...unfortunate accident. I wanted to have the repairs covered by my insurance, but Zurich Insurance sent two different assessors. The second assessor first pressured me to sign a waiv
On August 12, 2024, I took my vehicle to Ankara/Turkey ALC for damage assessment. It was checked there and my insurance ...information was taken. On September 16, 2024, I was called to return my vehicle and I returned it to ALC on the morning of September 16, 2024. I called Zurich Insurance at 9 am the
On July 3, 2024, a traffic insurance claim was filed for my vehicle with license plate 34 DM **. The expert firm called ...me twice to confirm that they had inspected the case and sent the file to the insurance company. However, when I contacted the insurance company, they stated that the case was not
I renewed my Zurich Insurance policy, but they denied my claim for a cracked windshield. My policy ended on December 15,... 2023, and I got it renewed from Zurich Insurance. On January 20, 2024, my windshield got damaged, but due to busyness, I couldn't address it immediately. I managed to get the requ
I have car insurance with Zurich Insurance. A week ago, another vehicle backed into my car, causing damage with its tow ...hitch (!). Naturally, I filed a claim with my insurance and had my car towed to an authorized repair shop. Despite numerous calls since the incident on March 26, 2024, I still hav
I have a Zurich insurance policy (No. 26747415) for my vehicle with license plate number ZHV 56. The policy has a provis...ion for a "mini damage repair guarantee" ("Group: 1 Fix it up four times in a year. Scratches and abrasions measuring up to 30 cm on body panels. But even after I reported four scr
Hello, we engaged in an email dispute with an uninformed Zurich Insurance employee named Ir**, who seemed clueless about... the events surrounding the vehicle with license plate 34 SF 736*. Zurich Insurance, is this the kind of employee you're actively seeking? Irem, with the file number 987674, couldn
I had insurance from Zurich Insurance. The glass roof of my vehicle was shattered due to an object thrown at it by a per...son while it was parked. My policy number is 26351814 and my damage file number is 970546. When I took it to the contracted service to have it repaired, they told me that the parts
Zurich Insurance in Turkey has managed to provide the worst service and support I have ever encountered. I am amazed at ...how such a disorganized and inefficient organization can exist. Despite paying four times more for my insurance than other offers I received, it has become one of my biggest regret
On August 26, our company car was in an accident. According to the police report, the other driver was 100% to blame, an...d our car was given the green light to be destroyed. Zurich Insurance is taking advantage of us when it comes to time management. We can't hear anything back from the person in cha