I was involved in an accident on November 25 under my Zurich Sigorta comprehensive auto insurance policy, and since that date my Nissan Micra has been waiting at the Eskişehir Odunpazarı Koç authorized service center. My policy number is 29846359. For nearly four weeks, we have not been able to get ...
On July 8, 2023, at around 14:00, I was injured in a traffic accident in Istanbul while traveling as a passenger in a vehicle with license plate 34 **, and I was left with a 3% permanent disability. It was determined that the driver of the other vehicle with license plate 34 ** was fully and primari...
On 03/09/2025, I went for a vehicle inspection in Mersin with my car, license plate 33 ELH 82, and failed due to the handbrakes not holding strongly enough, so I scheduled a re-inspection for 17/09/2025. However, on 04/09/2025, an accident occurred when a closed-body Doblo with license plate 33 ANN ...
Within the scope of my Zurich Insurance traffic policy, my vehicle (Renault Kangoo) became unusable for 30 days due to an accident in which the other party was found 100% at fault. During this period, I suffered a commercial income loss of approximately ₺150,000, and my repair expenses were not cove...
On April 9, 2025, I was involved in a single-vehicle accident, and on May 13, 2025, I submitted a claim to Zurich Insurance to have my vehicle repaired under my comprehensive coverage, including a police report with an alcohol test. The file was put under review, and exactly 30 days later, on June 3...
My windshield got damaged from an object dropped from the building where I was parked on May 5th, 2025. I requested a replacement which is included in my policy (effective April 27, 2025 - April 27, 2027) but Zurich says the incident took place before the effective date, yet they have no way of prov...
I purchased comprehensive car insurance from a company called Zurich. While my car was parked, it was involved in an accident right in front of my building. All documentation, including the police report, is available. When I contacted Zurich Insurance, they told me repairs would be faster at their ...
I took out comprehensive insurance for my car with Zurich Insurance. We had an accident on April 9, 2025. I took the car to an authorized service, and Zurich Insurance opened a damage file on April 15, 2025. Five days have passed, and I still haven’t received a replacement vehicle. The reason: the e...
I've been waiting for my car repair approval for nearly a month now. I have my insurance with Zurich, and they dispatched an expert who reviewed the situation and authorized the repair. Yet, they later revoked the approval without any explanation and placed my case under additional scrutiny. Even wi...
I have a problem with Zurich Insurance in Turkey. A car hit my parked car in front of my home, and now Zurich Insurance refuses to pay for the original spare parts needed for the repair. They want to fix it with non-original parts, which the service officials say is impossible. This is frustrating b...
On 13.05.2024, I purchased a car worth ₺1,500,000 with a bank loan and was compelled to take out a ₺60,000 insurance policy from Zurich. On 21.12.2024, I had an accident where the other party was found 100% at fault, as confirmed by the police report. A claim file was opened on 25.12.2024 with the n...
I purchased comprehensive car insurance from Zürich Insurance. Sixteen days ago, my car suffered minor damage due to an unfortunate accident. I wanted to have the repairs covered by my insurance, but Zurich Insurance sent two different assessors. The second assessor first pressured me to sign a waiv...
On August 12, 2024, I took my vehicle to Ankara/Turkey ALC for damage assessment. It was checked there and my insurance information was taken. On September 16, 2024, I was called to return my vehicle and I returned it to ALC on the morning of September 16, 2024. I called Zurich Insurance at 9 am the...
I reported a water leak in my home, which is actively insured by Zurich Insurance, and opened a damage claim with the number 1080791. The claim was opened on August 19, 2024, but neither the expert nor anyone from the insurance company has contacted me, and no action has been taken regarding the rep...
On July 3, 2024, a traffic insurance claim was filed for my vehicle with license plate 34 DM **. The expert firm called me twice to confirm that they had inspected the case and sent the file to the insurance company. However, when I contacted the insurance company, they stated that the case was not ...
I renewed my Zurich Insurance policy, but they denied my claim for a cracked windshield. My policy ended on December 15, 2023, and I got it renewed from Zurich Insurance. On January 20, 2024, my windshield got damaged, but due to busyness, I couldn't address it immediately. I managed to get the requ...
I have car insurance with Zurich Insurance. A week ago, another vehicle backed into my car, causing damage with its tow hitch (!). Naturally, I filed a claim with my insurance and had my car towed to an authorized repair shop. Despite numerous calls since the incident on March 26, 2024, I still hav...
I have a Zurich insurance policy (No. 26747415) for my vehicle with license plate number ZHV 56. The policy has a provision for a "mini damage repair guarantee" ("Group: 1 Fix it up four times in a year. Scratches and abrasions measuring up to 30 cm on body panels. But even after I reported four scr...
Hello, we engaged in an email dispute with an uninformed Zurich Insurance employee named Ir**, who seemed clueless about the events surrounding the vehicle with license plate 34 SF 736*. Zurich Insurance, is this the kind of employee you're actively seeking? Irem, with the file number 987674, couldn...
I had insurance from Zurich Insurance. The glass roof of my vehicle was shattered due to an object thrown at it by a person while it was parked. My policy number is 26351814 and my damage file number is 970546. When I took it to the contracted service to have it repaired, they told me that the parts...
Zurich Insurance in Turkey has managed to provide the worst service and support I have ever encountered. I am amazed at how such a disorganized and inefficient organization can exist. Despite paying four times more for my insurance than other offers I received, it has become one of my biggest regret...
On August 26, our company car was in an accident. According to the police report, the other driver was 100% to blame, and our car was given the green light to be destroyed. Zurich Insurance is taking advantage of us when it comes to time management. We can't hear anything back from the person in cha...
They told us to go to Homer Oto Servis, which is an official service place for them. We brought our car there on June 12, 2023, with the idea that they would only change the left rear stoplight and rear bumper. What, though? I still haven't gotten my car back after more than 50 days. I've called the...
Hello, I was in Iskenderun during the Maraş earthquake on February 6, 2023, and my house was severely damaged. And our insurance was provided by Zurich Insurance. DASK and my (supplemental) home insurance. We wouldn't have done it. Neither provided information about the November DASK update. Neither...