Marks And Spencer delivered a damaged item from my order, how can I get a replacement?

f M&S delivered a damaged item, take clear photos of the damage and packaging and contact M&S as soon as possible with your order number, product name/code, and a description of the problem.

For international orders, M&S specifically offers a replacement subject to stock availability or a refund and asks customers to email these details with photos.

If you’re in the UK, you can contact M&S Customer Service on 0333 014 8000, Monday–Sunday, 8am–8pm, or take the damaged item to an eligible M&S store.

M&S states that damaged or faulty items do not need their original packaging, tags, or to be unworn for a refund.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.