M&S rejected my return even though I followed the rules, how can I fix it?

If M&S rejected your return even though you followed the stated conditions, contact Customer Service and ask them to review the rejection manually.

M&S says standard returns generally require items to be unused and in their original condition, with tags and applicable hygiene seals intact; however, statutory rights are separate if the item is faulty, not as described, or unfit for purpose.

Provide your order number, return tracking or receipt, the rejection message, and photos showing the item's condition.

M&S Customer Service is available at 0333 014 8000, Monday–Sunday, 8am–8pm, and you can specifically request the return to be reassessed and the refund issued.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.