Marks And Spencer delivered my order with an item missing, how can I get it?

M&S says some items may be dispatched separately and delivered by different couriers, so first check your order status, tracking details, and any delivery-update emails in My Account.

If the missing item is not being delivered separately, contact M&S Customer Service with your order number, missing product name/code, and delivery details, and explain that the item was included in your order but absent from the parcel.

M&S Customer Service can be reached at 0333 014 8000, Monday–Sunday, 8am–8pm.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.