On Thursday, 8 January 2026, I visited the Kuveyt Türk Başakşehir 2nd Stage branch in Istanbul to withdraw money with a pre-given instruction and took a queue number. Despite this, while I was waiting there, I witnessed that two or three foreign nationals who arrived after me were served before me. Being subjected to such discrimination in my own country, at my own bank, deeply upset and disturbed me. Following this situation, I reacted at the branch and decided to close my account. The female staff member who handled the account closure spoke to us in a very harsh manner and treated us disrespectfully. Because of both the unfairness regarding the queue priority and the employee’s inappropriate attitude, I have completely lost my trust in Kuveyt Türk. After these negative experiences, I absolutely do not recommend this bank anymore and I expect Kuveyt Türk to seriously value customer satisfaction, equal treatment to all customers, and respectful communication.
The employees of Kuveyt Türk Beylikdüzü E5 branch, especially my representative, act as if they are running a private business rather than a corporate bank. When I go to deposit foreign currency, they refuse to accept it with all sorts of excuses. You can neither deposit nor withdraw money. They cla...
I am very unhappy with Kuveyt Turk and their supposed commitment to professionalism. A few days ago, my corporate account was unexpectedly closed overnight, causing a major disruption to my POS devices and payments. When I reached out to customer service, nobody seemed to have any answers. Neither t...
On 04/08/2025, I became a Kuveyt Türk customer for the first time by opening an account at the Malatya Beydağı branch and was given a Sağlam Card. While receiving the card, I was specifically told that, as a new customer, I could split any payment made with this card into up to 5 installments. On 18...
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