I am a Kuveyt Türk Miles&Smiles Kuveyt Türk Platinum credit card holder. After reviewing my recent transactions, I discovered serious errors in how miles were credited to my account. On January 25, 2026, I made an e-commerce purchase of approximately $667, for which 1,000 miles were credited to my account. However, the “Extra 400 Miles for E-Commerce Purchases” campaign that was automatically applicable between January 23–26 was not applied, even though I fully met the campaign conditions.
In addition, for a separate purchase I made on January 21, 2026, through Epttavm, in the amount of approximately $614, no miles were credited at all. I find it difficult to understand on what basis this retail purchase made through an online shopping platform was excluded from mile eligibility. There is a clear and serious inconsistency between the miles calculated using the bank’s own tools and campaign announcements and the miles actually credited to my account.
As a result, for these two major transactions totaling nearly $1,333, I am missing a significant number of miles. I am requesting that all missing miles, including campaign bonus miles, be recalculated and fully credited to my Miles&Smiles account as soon as possible. From a customer satisfaction perspective, I do not want to be forced to manually track miles after every transaction, and I expect this ongoing issue of having to “chase miles” to be permanently resolved. So far, I have not received any satisfactory response from the bank regarding this matter. I am attaching all necessary visual evidence and kindly request that this issue be reviewed urgently.
I participated in Kuveyt Türk’s Campus “Goal of the Month” campaign. According to the campaign rules, when I completed four monthly campaign tasks, I was supposed to become the “Campus Member of the Month” and receive a discount or reward. As part of these goals, the final task required me to make ...
Since around 2:00 PM on April 25, the purchases made with my Kuveyt Türk credit card have been made without my knowledge. Normally, purchases cannot be made without an approval code, yet I received no notification. No alerts were sent for the transactions made at 2:39 PM and 5:41 PM either. If I had...
On October 17, as part of Kuveyt Türk’s referral code campaign, I invited my relative H** Ş*** using the code tn979154. The person I referred completed all the campaign requirements without missing any steps, became a member, transferred money to their account, and made a ₺500 purchase. However, des...
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