Brand Overview: jaumo
jaumo is a popular dating and social networking app designed to help users find dates, build friendships, and connect with local communities. The platform was founded in 2011 by Jens Kammerer and Benjamin Roth and is operated by Joyride GmbH, a company based in Germany.
Contact Info
Users can reach the official customer support team via email at [email protected] or [email protected]. The official company phone number is +49 716130488008.
Industry and Operations
jaumo operates in the online dating and social discovery industry, offering a platform accessible via mobile apps. It utilizes a location-based matching system that allows users to swipe on profiles, join interest-based communities, and chat with potential matches. The business operates on a freemium model:
- Basic functionalities, such as profile creation and swiping, are free to use.
- Premium subscription plans are offered to unlock advanced features and remove advertisements.
- An in-app currency system allows users to purchase or earn coins for specific perks.
User Sentiment
Overall user sentiment regarding jaumo highlights frequent frustrations, particularly concerning platform security, account management, and aggressive monetization strategies.
- Fake Profiles and Scammers: A significant number of users complain about encountering fake accounts, bots, and scammers soliciting money or gift cards.
- Billing and Subscription Issues: Many users report unauthorized credit card charges, difficulties canceling auto-renewing premium subscriptions, and unhelpful refund processes.
- Privacy and Identity Theft: There are serious complaints from individuals who had their photos stolen for fake profiles or their phone numbers used to register accounts without consent.
- Excessive Advertisements: Users on the free version frequently complain about a disruptive amount of pop-up ads that crash the app or hinder navigation.
- Restricted Features: Several users express disappointment that core communication features are often locked behind a paywall.
Share Your Experience
If you have experienced issues with jaumo, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.