On October 22, 2024, at 16:52, I placed an order through Kuveyt Türk Mobile for transactions in the KZL and KUT investment funds. Although the funds were showing a profit at the time I placed the order, the transaction was completed at a loss. As a result, I suffered a loss of approximately ₺18,000. I also tried to reach customer service but couldn’t get through, so I received no support. This is the first time I’ve experienced such an issue, and I believe it’s unfair. It’s unacceptable for the bank to mislead customers under the pretext of a “profit rate.” I have decided to close all my accounts and demand compensation for my loss.
I opened a term deposit account at a bank called Kuveyt Türk, selecting a 1-month maturity, but they secretly changed it to a 1-year term, preventing me from accessing my own money. I was clearly misled—what I intentionally set for 1 month was locked for an entire year. Now they’re telling me I have...
I am very unhappy with Kuveyt Turk and their supposed commitment to professionalism. A few days ago, my corporate account was unexpectedly closed overnight, causing a major disruption to my POS devices and payments. When I reached out to customer service, nobody seemed to have any answers. Neither t...
I have a gold account with Kuveyt Turk Bank. When I started the account, I was informed that I could withdraw physical gold. They stated I may pick it up from the bank with advance notice, often within 1-2 business days. On April 15, 2024, I tried calling the Kuveyt Turk Balgat branch many times but...
I recently encountered a problem with a cash deposit at the Istanbul/Pendik Alt Kaynarca PTT branch ATM with code 8706/53 on 11.11.2023. During the transaction, the ATM failed to complete a deposit of ₺5,000, refunding only ₺400 and leaving ₺4,600 unaccounted for. Despite reaching out to Kuveyt Türk...
I am writing to express my dissatisfaction with Kuveyt Türk. For the second time, they have shorted me on the currency difference for my Kur Korumalı Hesap (KKH). I know the exact amount that should have been deposited, based on the euro exchange rate on the day the account was opened and the day i...
Comments