Kuveyt Türk Has Blocked My Digital Banking Access for 4 Months

I am writing to report a serious issue regarding my Kuveyt Türk account and mobile banking access.

For approximately four months, whenever I attempt to use Kuveyt Türk Mobile Banking, I receive the message: “Your account has been closed to all branchless banking transactions.” Because of this restriction, I have been unable to use mobile banking or perform any branchless banking transactions through any digital channel. As a result, my banking activities have effectively been frozen.

When I contacted customer service regarding this issue, I was informed that I needed to discuss the matter with my local branch. Following this advice, I visited the Kuveyt Türk Sultanbeyli Branch. During my visit, I was verbally informed that a restriction had been placed on my account by the Aydın Provincial Gendarmerie Command. However, no written documentation, official notice, or supporting paperwork was provided to me.

Despite the fact that this situation has continued for nearly four months, I still have not received clear information regarding the nature of the restriction, the reason for it, or the expected timeline for resolution. No concrete steps have been explained to me that would help accelerate or clarify the review process.

I do not believe that a four-month period is reasonable for a routine review or investigation, especially when I am completely unable to access essential banking services. This prolonged uncertainty and inability to conduct any banking transactions have caused me significant financial and personal hardship.

I respectfully request that Kuveyt Türk urgently clarify the current status of the restriction placed on my account, provide transparent information regarding the process, and ensure that any ongoing review is concluded as soon as possible. I also request that my long-standing hardship and inability to access banking services be resolved without further delay.