I am a Kuveyt Türk customer and I am currently in Egypt on vacation. I have been experiencing a device verification problem with the mobile banking application for the last two days. I could not log in to the app anymore, and since it was not working properly, I deleted and reinstalled it on the same device I have always used. After reinstalling, the app now requires device verification, but I cannot complete this step. I contacted customer service to get my device approved; however, no one I reached could speak English, and I do not speak Turkish. Because of this language barrier, I was unable to explain my problem or get any support about the device verification. During this period, I have been able to access my account only via the web browser, but I still cannot use the mobile banking app on my phone, which I need for practical daily banking. I kindly request that my device be manually approved for mobile banking, that the device verification problem be resolved, and that I be provided with support in English so I can complete such processes without issues in the future. My customer number is 91748878. I ask for this issue to be resolved as soon as possible so that I can securely log in to the Kuveyt Türk mobile application from Egypt on my current device during my vacation.
I recently reinstalled Kuveyt Türk application. After reinstalling it, the system asked me to verify my device by calling a call center number. However, I am currently abroad in Georgia and cannot call this number because I do not have sufficient balance on my line. To top up my balance, I need to l...
I’ve been a Kuveyt Türk customer for nearly three years and actively use both my personal account and my sole proprietorship (business) account. My accounts are linked to the Kartal Cevizli Branch. As of today, without any prior notice, both my personal and business accounts have been blocked from a...
I want to update the phone number registered with my Kuveyt Türk account. I had opened my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed. This issue is preventing me from accessin...
I want to update the phone number registered with my Kuveyt Türk account to a different registered number. I had opened my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed or they t...
Hello Kuveyt Turk Customer Service, I'm facing a critical issue with the Kuveyt Turk Mobile Branch as it refuses to open. There are urgent transactions I need to carry out, and the inability to perform these tasks is causing significant distress. How can the access infrastructure of a bank be so in...
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