Recently, I used Kiwi.com to book a flight on a connecting flight from Antalya to Marrakech. However, my travel plans were met with a devastating setback when we were not allowed to board the plane due to the absence of a transit passenger waiting room at London Luton Airport. This was a complete shock to us as we were not informed of this issue by Kiwi.com. To make matters worse, this information was not available on the British Consulate website. This lack of communication and transparency on the part of Kiwi.com resulted in my group of 4 people being victimized, as we were left stranded and out of pocket for the cost of our flight tickets. The company's failure to inform us of this important information, and the subsequent lack of assistance, is unacceptable. I demand a full refund for the cost of our flight tickets, as well as compensation for the inconvenience and financial loss we have suffered as a result of Kiwi.com's negligence. I urge anyone considering booking a flight through Kiwi.com to be cautious and thoroughly research the company's policies and procedures before making a purchase, as their lack of transparency and accountability is unacceptable.
I entrusted Kiwi.com with my Istanbul to Tokyo flight reservation, only to encounter a major issue. Since it was a connecting flight, I needed a transit visa. However, Kiwi.com failed to provide any information, leaving me no choice but to cancel my flight at the last minute. Shockingly, they are no...
We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discove...
We purchased a flight ticket through Kiwi.com for July 21st for me and my spouse. The itinerary was a connecting flight from Ankara to Malta via Ankara-Istanbul-Skopje-Malta. Due to a delay in Ankara on the day of the flight, we checked in online for the following flights. However, the reservation c...
I purchased a round-trip flight ticket from Izmir to Tivat on Kiwi.com on February 18. However, without any prior notice or explanation, my ticket was...
On September 13, I purchased tickets through Skyscanner from Kiwi.com for flights from Ashgabat to London and then London to Istanbul, with a total cost of ₺14,772. I completed the payment using my bank card. Due to official reasons, I now need to cancel my ticket. I submitted a cancellation reques...
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