I am writing regarding my LivU account with user ID 4287807***, which has been suddenly suspended. When I tried to log i...nto the app, I found that my account was blocked without any prior warning or notification from your side, and since then I have not been able to log in at all. Before the ban, I w
On July 26, 2026, at around 3:40 a.m., I made a payment of ₺189 (approximately $4) from my Akbank account to Halkbank ac...counts through the FAST bank transfer method for the LivU app. Although the transaction appears as successful in my bank account, the coins were not credited to my LivU account. I
There is a subscription that started on June 1, 2026, listed as “Livu Make Friends - 1000 200 Coins Package.” I am filin...g a complaint because I have been continuously charged $9 on my bill, with a total amount of $66, even though the LivU - Make Friends application is not even installed on my devic
Today, on June 15, 2026, I sent a bank transfer to the Livu app's own IBAN account. My intention was to have the corresp...onding coins credited to my account in exchange for the amount I sent — but even though time has passed, the coins still have not been loaded into my account. The app informed me t
About a month ago, I purchased coins on the Livu app through an iCloud payment for approximately $7. Even though the pay...ment went through successfully, the coins I purchased were never credited to my account in any way. My order number for this transaction is 0747704516746885377782. Due to this erro
I am a user of the Livu application under the email address mh77157***@gmail.com. Using my Swedbank bank card, I have ma...de several purchases in the app on different dates, including today. I realized that I have spent more than I intended and now consider that I purchased far too much. Since these p
On May 16, 2026, I noticed that two unauthorized charges of approximately $13 each — totaling approximately $26 — had be...en taken from my debit card through Google Play on the LivU app, without my knowledge or consent. I never initiated a subscription, purchased a package, or approved any payment, ye
I use my Livu account through the web, and for about a year now I've been trying to close my account — but there is no a...ccount deletion or deactivation button anywhere in the system, so I have no way to close it on my own. I have made payments through the app in the past, but I no longer want to use
On April 25, 2026, I loaded approximately $19 in credit onto the Livu app using my Garanti Bank card. The payment was ch...arged to my card, but I was never able to make a single call through the app, and my balance dropped to zero shortly after. I was never able to use the service I paid for, yet the
On April 26, 2026, at 4:05 AM, two unauthorized transactions totaling approximately $11 were charged to the credit card ...linked to my Livu account — approximately $6 and $5 respectively — without my permission or approval. I did not make any purchases for these amounts, and these transactions were ne
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I am writing to report an issue with an in-app purchase of coins in the Livu application that I made in Chile, which was... charged to my account but not credited to my Livu balance. On April 6, 2026, at approximately 9:30 p.m., I purchased coins through Livu and paid via Mercado Pago. The payment was
I am a Livu user from Germany, and I am currently unable to log in to my account via email on my Android phone. When I p...ress the email login button, the screen just keeps loading and does not proceed to log me in. My last successful login to this account was last year, and since today I have not bee
On January 31, 2026, at around 5:30 PM, my Livu account was suddenly closed without any warning or explanation. When I t...ry to log in, I receive a message saying, “Information could not be retrieved, please log in again,” and I am unable to access my account. At the time my account was closed, I had
I had a problem with my Livu account, which I use on my iPhone. I have lost the password, and I have not been able to ac...cess my account since around December 2024. I know the account ID, which is 127856150, but I cannot log in because I do not remember the password. I have not yet tried any password
Even though I no longer actively use the Livu app, charges were made through my account without my knowledge or consent.... When I later realized what had happened, I learned that my sibling had made multiple in-app purchases using my credit and debit cards. The transactions were processed through my r
I have been a regular Livu user for a long time and have consistently made payments using my credit/debit card. However,... for approximately the past two weeks, every time I try to make a purchase, I receive a message saying, “Your transaction could not be completed, please try again later,” and the p
On the night of Wednesday, January 21, 2026, seven consecutive transactions were made from my QNB account without my kno...wledge or authorization, and approximately $75 was withdrawn in total. I do not have any subscriptions or purchases that would justify these charges, yet the transactions were proc
On January 15, 2026, at 2:55 AM, I made a bank transfer payment of $8 through GPay to purchase coins for my LivU account.... The app stated that I would receive 1,300 coins in return for the payment. However, even after four days, no coins have been credited to my LivU account. During this time, I sub
On December 20, 2025, at 3:04 PM, I purchased a 990-coin package through the LivU app using my debit card for $1 (conver...ted from 35 at the current exchange rate). However, only 120 coins were credited to my account, and the remaining coins were not added. I have the payment receipt and proof of tra
Even though I have never used the LivU app, I discovered that on June 21, 2025, my Akbank account was charged four separ...ate times in the amount of $10 each, all on the same day and for the same amount. These charges were made without my knowledge or authorization. I did not sign up for any member
The $167 I earned on the LivU app was supposed to be deposited into my bank account about two weeks ago, but I still hav...e not received the payment. Even though I completed all the required steps in the app and submitted a withdrawal request, no funds have been transferred to my account. Because of
Even though I do not have the “Livu” app installed on my iPhone (iOS), on November 17 and 18, 2025, a total of six unaut...horized transactions were made on my Ziraat Bank credit card: Four charges of $205 Two charges of 844.20 MYR The transaction descriptions include “livu Hong Kong hk.” These pay
On November 15, 2025 at 17:30, I purchased 1,500 coins on Livu for $2 using my bank account. The transaction was approve...d, the payment was withdrawn from my account, and I still have both the receipt and the transaction link. However, the coins were never added to my Livu account. This is the secon
livu is a global social discovery and live video chat application. Operated by Clash Arts HK Limited, which is part of the Riley Cillian Group, the app was launched around 2017 to help people make meaningful connections. It has grown into a widely used platform for meeting strangers and interacting across different cultures.
Users looking for assistance can reach out to the brand through their official digital channels:
Currently, there is no official customer support phone number publicly available for this brand.
livu operates within the social networking and digital communication industry. The platform functions on a freemium business model, offering basic connectivity for free while monetizing through digital in-app purchases.
Based on various online reviews and complaint platforms, user sentiment leans heavily toward the negative, primarily driven by financial disputes and account access issues. While the app is heavily downloaded, retaining user trust appears to be a significant challenge for the developers.
If you have experienced issues with livu, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
