GoStudent

We signed a 9-month agreement with the GO Student program on October 14. However, before my official trial period expired, I filled out the cancellation request form by email on October 24, within the first 14 days. On October 27, GO Student sent me the attached document by email confirming that my ...

I purchased a 1-year English lesson package from GoStudent for my daughter, starting on 24/01/2025, with 8 hours of lessons per month. I pay $122 each month by credit card. Since January, our lessons — especially on Wednesdays and Saturdays — have been constantly postponed or canceled. Saturday less...

I purchased a 12-month program from GoStudent and made my payments regularly for about six months. However, I stopped making payments for a while because my lessons had piled up. In September, I contacted customer service, but four days ago I was informed that my account had been permanently closed ...

I purchased a 12-month private tutoring program through GoStudent. Since it was summer, we had temporarily frozen our lessons and did not take any classes during that period. However, on August 12 and September 12, two separate charges of ₺3,756.80 each were withdrawn from my card. After the first ...

I started a membership with GoStudent for a 16-lesson package. After my commitment period ended, I requested to cancel my membership. Initially, they offered me the option to pause my account, but I refused and clearly stated that I wanted to cancel. Despite this, starting from July, payments have c...

On September 9, 2025, I registered online with GoStudent. During registration, I was told that I was required to make payments for 12 months and that I had no right to withdraw under any circumstances. However, under the Consumer Protection Law No. 6502 and the Distance Sales Regulation, I know that...

In 2022, I purchased a 2-year package from GoStudent for my daughter, which included two lessons per week. I made a full upfront payment of approximately ₺54,000 via credit card. My daughter took lessons for one year, and in September 2023, due to our relocation, I contacted the company to request t...

We purchased a 6-month English private lesson package consisting of 5 lessons through GoStudent, paying approximately ₺3,000 in total. The program started on June 27. However, due to the teachers’ attitude and arrogant comments, frequent teacher changes, and recurring issues like power outages and i...

I applied for a French teaching position through GoStudent. During the application process, I first took an online test and scored 93 out of 100. Then, I had an online interview and was told that I would receive the result within two days. However, since Friday, I haven’t received any response from ...

I’ve been a member of the GoStudent English learning platform since 2023, having enrolled my son when he was eight years old. Last year, I wanted to cancel the subscription, but their team called and persuaded me to continue. They promised that even if I canceled the renewal later, I could still use...

I had a very disappointing experience with GoStudent, particularly with their German language tutoring. We dealt with two so-called tutors who were clearly unqualified and lacked the professionalism one would expect from a paid educational service. Our concerns were serious enough that we decided to...

When I first signed up for GoStudent, everything seemed great—they were incredibly responsive and eager to help before I paid. But once the membership was confirmed and the payment was processed, it was like they vanished. We were completely unsatisfied with the lessons, but due to the contract comm...

We currently have 6 unused lessons left on our GoStudent account, all fully paid for. However, the platform has blocked our access, falsely claiming that we haven't made a payment. This is a complete lie, and it’s outrageous to be treated like this after fulfilling our financial obligations. Previo...

I canceled my GoStudent membership by properly filling out the cancellation form and completing all required steps. Despite this, they continue to withdraw money from my account without authorization. Even worse, they do not respond to any of my messages or inquiries. I received a message saying, “...

I’m filing a serious complaint against GoStudent. I haven’t been able to take any lessons for months, and yet they continue to withdraw money from my account. I was told my membership would finally be canceled in March, but just today, another automatic payment was charged—again without my permissio...

Dear GoStudent, I’m writing to formally express my dissatisfaction with the private lesson service I purchased through your platform. When I first signed up, the promises made during registration seemed attractive and convincing. However, my experience after starting the service has been deeply fru...

Even though my GO Student membership has ended, they continue to charge my credit card every month. This isn't the first time—this keeps happening repeatedly. Each month, they withdraw the payment, and when I complain, they claim it was a "mistake" and issue a refund. But the next month, they charg...

I signed up for GoStudent, but the service has been disappointing. You cannot book the tutors you want at your preferred times, making scheduling incredibly frustrating. The biggest issue is that even after the agreed-upon sessions are completed, GoStudent keeps charging my credit card. There is no...

I signed a 24-month agreement with GoStudent, initially for math lessons. However, due to teacher availability issues, the tutor was changed twice without our consent. Frustrated, we switched to English lessons, but the same problem happened again—tutors kept changing, making it impossible to mainta...

GoStudent makes canceling your membership impossible, no matter what you do. They act like relentless debt collectors, refusing to honor cancellation requests. No matter what you say or how many times you contact them, they will not cancel your subscription. Every month, they withdraw ₺2,876.40 fro...

My GoStudent membership ended in September after two years, yet on the 19th, I noticed they had automatically renewed my subscription and charged my card without my consent. How can a company be so difficult to reach and still cause such an issue? Did GoStudent ever ask me if I wanted to renew my m...

I signed a 9-month agreement with GoStudent, expecting a stable and effective learning experience. However, in just a few months, our tutor changed twice, and for the past three months, we’ve seen no real progress. My child has lost interest and doesn’t want to attend lessons anymore. When I tried ...

Last year, we signed up for a 9-month membership with GoStudent, which was supposed to end in late May. However, without informing us, they automatically renewed our subscription and have been charging our credit card for the past 6 months, even though we haven't taken a single lesson. Now, when I t...