For nearly a year, my personal banking advisor at HSBC’s Istanbul Ataşehir Branch has been recommending that I invest my maturing deposits in the HMG fund. I was informed that this fund would yield higher returns than a standard deposit account. However, after a full year, I realized that my earnings were almost half of what a regular deposit would have generated, resulting in a financial loss of around ₺50,000–₺100,000.
I contacted customer service to explain the situation. They told me that I was technically right, but since there was no voice recording proving that such a return was promised, there was nothing they could do—suggesting that I could pursue the matter through legal means. It seems to me that the bank is more concerned with protecting its staff and its own interests rather than the customer.
I request that my financial loss be compensated and that the bank’s staff receive proper training to ensure that customers are not misled or placed at risk through unrealistic investment promises.
I have been an HSBC Premier customer for years, but after this experience, I am closing my account. Due to misguidance from the branch manager and customer representative, I invested in funds that resulted in significant losses. When I asked why this happened, the branch manager blamed me, saying, "...
I am submitting this complaint regarding the issues I have experienced with Akbank Digital Portfolio Management. On July 15, 2024, I invested ₺500,000 into Akbank Digital Portfolio Management. My portfolio has consistently lost money since its inception. As a result, I attempted to close my account ...
Before the holiday, I sold my gold to buy a car. Since I received the money in cash and wanted to make a secure payment outside of working hours, I tried to deposit it through a VakıfBank ATM located in Ankara Optimum Mall. I placed ₺50,000.00 into the ATM and pressed continue. The ATM began countin...
An amount of ₺1,095 was deducted from my account by Garanti Bank without my knowledge or consent, allegedly for a private pension plan. Upon contacting the private pension unit, I was informed that I had been enrolled in the plan in 2016 when opening my account. However, no deductions were made from...
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