HSBC Delayed My Gold Fund Purchase Despite Immediate Payment
On October 7, 2025, through HSBC’s mobile banking app, I sold the existing funds in my account using my phone and, on the same day, attempted to purchase a new gold portfolio fund. However, later that day, I received an SMS from the bank stating that the transaction with reference number 10458247 could not be completed. I then called the corporate support line and spoke with two different representatives, but neither provided a satisfactory answer. One told me that the purchase would be processed as a value-dated transaction on October 9, 2025, and that I would only see the fund in my account on that date. It was the first time I had ever heard of the “value date” application in fund transactions.
Later, Ms. B** from HSBC’s Karşıyaka Branch** contacted me and said she would help resolve the issue, assuring me that the transaction would be corrected by October 8, 2025. However, on October 8 and 9, the gold fund still did not appear in my account. When I called again today, I was told the transaction would not reflect in my account until October 10, 2025, after 10:00 a.m. This means that the fund sale and purchase I initiated on October 7 has still not been completed after multiple delays, leaving my ₺300,000 transaction pending. As far as I can tell, no fees or commissions have been deducted.
My request is to be informed clearly whether the gold fund I attempted to purchase on October 7, 2025, will be processed at that day’s sale price, and if I have incurred any financial loss due to these delays, I expect the loss to be compensated. I also expect a clear explanation as to why this issue occurred, especially since I successfully completed a similar transaction on September 15, 2025, without any problems.
