I want to open an account through the HSBC Turkey mobile app, but I’m unable to proceed because my SIM card is blocked. Since there is no HSBC branch in Erzurum, I cannot visit a branch to lift the SIM block. When I called customer service, I was told that the only solution is to go to a branch — no alternative method was offered.
Because of this, I haven’t been able to complete my transaction for two days and I’m experiencing significant inconvenience.
I request that my SIM block be lifted remotely or that an alternative solution be provided so I can complete my account-opening process.
I cannot log into the Akbank mobile application because I have a SIM card block, and I cannot complete any transactions with a temporary ID document. This issue has been ongoing for about two weeks. I went to the Akbank Mevlana Branch, but they did not process anything. I also cannot reach customer ...
As a customer of TEB Bank, I am facing an issue with the blockage of my internet banking password through mobile banking. This problem stems from my inability to remove the blockage due to a change in my phone number. I am currently pursuing postgraduate studies abroad while also working. Consequent...
On 15/09/2025, a restriction was placed on my account and mobile banking access at İş Bankası Eskişehir Porsuk Branch without any justification. For about 10 days, I have not been able to access my account, use the ₺12,488 inside it, or carry out any banking transactions. I reported the situation to...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I am writing to request support from İş Bankası regarding an issue I experienced while trying to make a money transfer around 16:00 on April 29. At the final step of the transaction (after clicking the "Make Transfer" button), my PIN code was unexpectedly blocked. As a result, I am currently unable ...
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