HSBC Failed to Provide Support for My Urgent Export Letter of Credit Process

For approximately 10 days, I have been unable to reach HSBC Bank through any communication channel in a reliable manner. I need information regarding the letter of credit process, which is critically important for our export operations, but I cannot connect with anyone either through the general phone lines or the relevant departments. Although I am transferred through the switchboard, I am unable to reach any authorized representative, meaning I cannot even access the basic information required about our transaction process.

Despite calling multiple times and leaving messages, I have not received any response. Due to this lack of communication, our export operation has been delayed, our shipment process has reached a critical point, and our company has suffered commercial losses. In addition, the prolonged process and inability to obtain clear information have damaged our credibility with the companies in our portfolio and caused reputational harm because we have been unable to complete exports within the promised timeframe.

Although I have tried to reach what I believe is the HSBC Istanbul Şişli headquarters unit, I have not been able to find any responsible contact person. It is unacceptable for a bank to be this unreachable regarding a time-sensitive matter such as a letter of credit process.

I request that HSBC Bank urgently contact me regarding our export letter of credit process and provide all necessary information about the current status and required steps without further delay.