HSBC Employee Spoke Unprofessionally During My Banking Support Request
On June 24, 2026, around 2:45 PM, I contacted my bank after making an incorrect EFT transfer of approximately $737. I first spoke with the receiving bank, but they told me I needed to contact the sending bank. I then called HSBC customer service, where I was informed that I needed to contact my branch. As a result, I called the HSBC Taksim Branch and spoke with G* Hanım** from the personal banking department. The amount was converted using the current TRY/USD exchange rate and rounded to the nearest whole dollar.
When I explained my situation, her first response was: “I have another urgent matter. Call me back in 20 minutes; I am dealing with something more important right now.” She then told me to contact telephone banking again and attempted to end the conversation without providing assistance. During the call, she repeatedly mentioned difficult working conditions and how busy she was. Later, while switching to another internal line, I heard her say through the speaker, “Is this person crazy or what?” referring to a third person. When I told her that I had heard the comment, she raised her voice and continued explaining how busy she was and how difficult her working conditions were.
At that point, I stated that I did not want to continue communicating with her and ended the call. Afterwards, I submitted a complaint through telephone banking and informed my customer representative. Despite clearly stating that I did not want further communication with her, I was repeatedly contacted by G* Hanım**, which made me feel uncomfortable. Eventually, I completed my transaction through my own customer representative without any further issues.
Throughout this entire process, the attitude, expressions used, tone of voice, and repeated calls I experienced were far from the level of professionalism expected from a bank employee. I am submitting this complaint so that my negative experience and the employee’s behavior can be reviewed, necessary internal evaluations can be conducted, and similar situations can be prevented in the future.