HSBC Canceled My Credit Card Without Proper Notice or a Clear Explanation

Gaye
Gaye
HSBC
March 28, 2025 10:13 PM60

My HSBC credit card was canceled even though there was no serious issue. The explanation given for the cancellation was not satisfactory. I was not notified in advance, and I only found out when I tried to make a transaction and it was declined. This sudden cancellation caused inconvenience in both my personal and professional life. When I contacted customer service, I couldn’t get a clear answer or proper support. Discriminating against customers is a violation of human rights. As long as I pay my credit card regularly, the bank’s attitude is completely unacceptable. It makes me question the trustworthiness of HSBC and whether I should continue banking with them.

April 3, 2025 5:47 PM (5 days after complaint)

Dear g, You can reach us for all your suggestions, questions, and feedback through the Contact Us form or via our Telephone Banking channel. Thank you for your interest. HSBC Bank Inc.

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