I’m incredibly frustrated with Hotels.com. I canceled my reservation directly through their website, but when I contacted the hotel to confirm, they said they hadn’t received any cancellation notice. This left me confused and concerned about being charged or penalized.
What’s worse is that it’s impossible to reach customer service. There’s no working phone number, no real-time support, and no one to actually help resolve the issue. I had chosen the “pay at hotel” option and entered my card details at the time of booking, so now I have no idea if I’ll be charged or not. The lack of transparency and support is beyond unacceptable.
Hotels.com needs to take responsibility, ensure the hotel receives proper cancellation info, and provide actual human customer service. I expect confirmation that I won’t be charged and immediate clarification about my booking status.
I booked a hotel through Hotels.com and now urgently need to cancel the reservation, but I’m completely stuck because there is no way to speak to a real customer service representative. The site has no active phone number, no proper email, and their AI chatbot is totally useless when it comes to han...
I attempted to cancel a reservation made through Hotels.com, but the process has been a complete nightmare. Despite multiple attempts, I cannot cancel my booking, and the company has failed to provide any response or assistance. The hotel I reserved contacted me, requesting updated card information,...
I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I received a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no o...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
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