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Complaints

12 complaints
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SuperStep Delayed My Vans Birthday Gift Order Without Notice

Ali
Ali
May 20 12:20 PM22

On 16.05.2026 at 17:43, I placed a standard order via the SuperStep mobile application for a pair of Vans shoes, size 37...

Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support

Onat
Onat
September 25, 2025 8:32 PM30

I purchased a pair of Vans shoes (model no. 500714) from the Vans Ankamall store, and about six months after purchase, t...

Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support
Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support
1

Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement

Şenol
Şenol
September 12, 2025 3:36 PM45

On July 15, 2025, I purchased a pair of black Vans Ryland LS shoes from the In Street store in Bodrum Midtown. I wore th...

Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement

Vans Shoes Tearing After Daily Use — Seeking Exchange Under Warranty

Kevser
Kevser
September 7, 2025 12:21 PM41

On March 13, I purchased a pair of Vans Brooklyn LS shoes from Cix Spor for approximately 2,200 TL, and I have been usin...

Vans Shoes Tearing After Daily Use — Seeking Exchange Under Warranty

White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered

Rıdvan
Rıdvan
October 27, 2024 10:51 AM28

I bought a pair of white Vans shoes from SPX for ₺3,000, expecting quality and durability. After only two months of ligh...

White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered
White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered

Vans Shoes Showed Wear After One Use, No Update on Inspection Status

Tuba
Tuba
October 14, 2024 3:09 PM33

I purchased a pair of Vans shoes only a month ago, but after just one wear, they began to show significant issues. The s...

1

Vans Shoes for My Son Opened Up After 2 Months of Use

Esra
Esra
October 13, 2024 8:31 PM35

I bought Vans shoes for my son, expecting them to be durable and high quality. However, just two months after purchasing...

Vans Shoes for My Son Opened Up After 2 Months of Use

Vans Shoes Purchased from Sneaks Up Damaged After Two Days, Warranty Denied

Serkan
Serkan
September 21, 2024 3:31 PM28

I purchased a pair of Vans shoes from Sneaks Up, but just two days later, I noticed that the mesh fabric on the front wa...

Vans Shoes Purchased from Sneaks Up Damaged After Two Days, Warranty Denied
1

Defective Shoes from Vans Store - Still Waiting for Replacement

Yaren
Yaren
June 27, 2024 6:55 PM47

I bought a pair of shoes from the Vans Forum Trabzon store and sent them in for inspection due to a manufacturing defect...

1

VANS Shoes Falling Apart After Only 1.5 Years

Dilara
Dilara
July 3, 2023 4:47 PM153

A little over a year and a half ago, I bought a pair of VANS shoes. Because I trusted the brand, I bought them from thei...

VANS Shoes Falling Apart After Only 1.5 Years
VANS Shoes Falling Apart After Only 1.5 Years
VANS Shoes Falling Apart After Only 1.5 Years
VANS Shoes Falling Apart After Only 1.5 Years
+2
1

Vans Refuses Return Due to Unfair Treatment of Half Cab 33 DX Shoes

Talha
Talha
June 26, 2023 10:17 PM141

Order number 0B07D-16723-504512: I received my Half Cab 33 DX shoes, but they didn't fit me properly. I emailed Vans off...

Vans Refuses Return Due to Unfair Treatment of Half Cab 33 DX Shoes
Vans Refuses Return Due to Unfair Treatment of Half Cab 33 DX Shoes

Frequently Asked Questions

    Vans customer support can be reached through the following methods:
  • 24/7 Chat: Go to https://www.vans.com/en-us/support/contact-us and select "Chat" from the top and right side of any page. The virtual assistant is available 24 hours a day and can connect you to a real agent during business hours.
  • Email: Send an email to [email protected]. Make sure you specify the following information:
  • Name, email address, and phone number
  • The order number
  • Text Message Issue or Question: You can also reach customer care via text at (714) 598-1819.
  • The following are Vans' customer service hours:
  • 6 a.m. to 4:00 p.m. PST, Monday through Friday
  • Saturday and Sunday: 6:30 a.m. to 3 p.m.

About Vans

Vans is a footwear and apparel business best recognized for its distinctive casual and skateboarding-inspired designs. They sell a variety of products, including sneakers, sandals, boots, and clothes for both men and women. They are well-known for their classic designs, and partnerships with artists and businesses, making them a popular choice among fashion-conscious individuals and skating lovers all over the world.

The company operates on a global basis and has a strong presence in many nations. Customers can purchase Vans products through a variety of outlets, including traditional Vans retail stores, internet retailers, and authorized distributors.