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VANS

Complaints

13 complaints
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Vans Knu Skool Shoes Started Coming Apart After Just Two Months

In March, I purchased a pair of Vans Knu Skool shoes from the SuperStep store at Tuzla Marina for $97. About two months ...

Vans Replacement Shoes Started Coming Apart After Less Than a Month

About seven months ago, I purchased a pair of Vans shoes from the In Street store at Ankara Kentpark Mall for approximat...

Vans Replacement Shoes Started Coming Apart After Less Than a Month

Vans Shoes Started Coming Apart After Less Than Two Months

I purchased a pair of Vans shoes from the In Street store at Neomarin Mall toward the end of May. Less than two months a...

SuperStep Delayed My Vans Birthday Gift Order Without Notice

23

On 16.05.2026 at 17:43, I placed a standard order via the SuperStep mobile application for a pair of Vans shoes, size 37...

Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support

30

I purchased a pair of Vans shoes (model no. 500714) from the Vans Ankamall store, and about six months after purchase, t...

Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support
Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support

Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement

45

On July 15, 2025, I purchased a pair of black Vans Ryland LS shoes from the In Street store in Bodrum Midtown. I wore th...

Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement

Vans Shoes Tearing After Daily Use — Seeking Exchange Under Warranty

41

On March 13, I purchased a pair of Vans Brooklyn LS shoes from Cix Spor for approximately 2,200 TL, and I have been usin...

Vans Shoes Tearing After Daily Use — Seeking Exchange Under Warranty

White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered

28

I bought a pair of white Vans shoes from SPX for ₺3,000, expecting quality and durability. After only two months of ligh...

White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered
White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered

Vans Shoes Showed Wear After One Use, No Update on Inspection Status

33

I purchased a pair of Vans shoes only a month ago, but after just one wear, they began to show significant issues. The s...

Vans Shoes for My Son Opened Up After 2 Months of Use

35

I bought Vans shoes for my son, expecting them to be durable and high quality. However, just two months after purchasing...

Vans Shoes for My Son Opened Up After 2 Months of Use

Vans Shoes Purchased from Sneaks Up Damaged After Two Days, Warranty Denied

28

I purchased a pair of Vans shoes from Sneaks Up, but just two days later, I noticed that the mesh fabric on the front wa...

Vans Shoes Purchased from Sneaks Up Damaged After Two Days, Warranty Denied

Defective Shoes from Vans Store - Still Waiting for Replacement

47

I bought a pair of shoes from the Vans Forum Trabzon store and sent them in for inspection due to a manufacturing defect...

Frequently Asked Questions

    Vans customer support can be reached through the following methods:
  • 24/7 Chat: Go to https://www.vans.com/en-us/support/contact-us and select "Chat" from the top and right side of any page. The virtual assistant is available 24 hours a day and can connect you to a real agent during business hours.
  • Email: Send an email to [email protected]. Make sure you specify the following information:
  • Name, email address, and phone number
  • The order number
  • Text Message Issue or Question: You can also reach customer care via text at (714) 598-1819.
  • The following are Vans' customer service hours:
  • 6 a.m. to 4:00 p.m. PST, Monday through Friday
  • Saturday and Sunday: 6:30 a.m. to 3 p.m.

About Vans

Vans is a footwear and apparel business best recognized for its distinctive casual and skateboarding-inspired designs. They sell a variety of products, including sneakers, sandals, boots, and clothes for both men and women. They are well-known for their classic designs, and partnerships with artists and businesses, making them a popular choice among fashion-conscious individuals and skating lovers all over the world.

The company operates on a global basis and has a strong presence in many nations. Customers can purchase Vans products through a variety of outlets, including traditional Vans retail stores, internet retailers, and authorized distributors.