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VANS

Complaints

10 complaints
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SuperStep Delayed My Vans Birthday Gift Order Without Notice

May 20 12:20 PM23

On 16.05.2026 at 17:43, I placed a standard order via the SuperStep mobile application for a pair of Vans shoes, size 37...

Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support

September 25, 2025 8:32 PM30

I purchased a pair of Vans shoes (model no. 500714) from the Vans Ankamall store, and about six months after purchase, t...

Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support
Vans Sneakers Tearing and Sole Separation Issue — Need Warranty Support
1

Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement

September 12, 2025 3:36 PM45

On July 15, 2025, I purchased a pair of black Vans Ryland LS shoes from the In Street store in Bodrum Midtown. I wore th...

Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement
Vans Ryland LS Torn Near Stitching After 20 Days — Requesting Replacement

Vans Shoes Tearing After Daily Use — Seeking Exchange Under Warranty

September 7, 2025 12:21 PM41

On March 13, I purchased a pair of Vans Brooklyn LS shoes from Cix Spor for approximately 2,200 TL, and I have been usin...

Vans Shoes Tearing After Daily Use — Seeking Exchange Under Warranty

White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered

October 27, 2024 10:51 AM28

I bought a pair of white Vans shoes from SPX for ₺3,000, expecting quality and durability. After only two months of ligh...

White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered
White Vans from SPX Torn After 2 Months – No Refund or Exchange Offered

Vans Shoes Showed Wear After One Use, No Update on Inspection Status

October 14, 2024 3:09 PM33

I purchased a pair of Vans shoes only a month ago, but after just one wear, they began to show significant issues. The s...

1

Vans Shoes for My Son Opened Up After 2 Months of Use

October 13, 2024 8:31 PM35

I bought Vans shoes for my son, expecting them to be durable and high quality. However, just two months after purchasing...

Vans Shoes for My Son Opened Up After 2 Months of Use

Vans Shoes Purchased from Sneaks Up Damaged After Two Days, Warranty Denied

September 21, 2024 3:31 PM28

I purchased a pair of Vans shoes from Sneaks Up, but just two days later, I noticed that the mesh fabric on the front wa...

Vans Shoes Purchased from Sneaks Up Damaged After Two Days, Warranty Denied
1

Defective Shoes from Vans Store - Still Waiting for Replacement

June 27, 2024 6:55 PM47

I bought a pair of shoes from the Vans Forum Trabzon store and sent them in for inspection due to a manufacturing defect...

Frequently Asked Questions

    Vans customer support can be reached through the following methods:
  • 24/7 Chat: Go to https://www.vans.com/en-us/support/contact-us and select "Chat" from the top and right side of any page. The virtual assistant is available 24 hours a day and can connect you to a real agent during business hours.
  • Email: Send an email to [email protected]. Make sure you specify the following information:
  • Name, email address, and phone number
  • The order number
  • Text Message Issue or Question: You can also reach customer care via text at (714) 598-1819.
  • The following are Vans' customer service hours:
  • 6 a.m. to 4:00 p.m. PST, Monday through Friday
  • Saturday and Sunday: 6:30 a.m. to 3 p.m.

About Vans

Vans is a footwear and apparel business best recognized for its distinctive casual and skateboarding-inspired designs. They sell a variety of products, including sneakers, sandals, boots, and clothes for both men and women. They are well-known for their classic designs, and partnerships with artists and businesses, making them a popular choice among fashion-conscious individuals and skating lovers all over the world.

The company operates on a global basis and has a strong presence in many nations. Customers can purchase Vans products through a variety of outlets, including traditional Vans retail stores, internet retailers, and authorized distributors.