I attempted to cancel a reservation made through Hotels.com, but the process has been a complete nightmare. Despite multiple attempts, I cannot cancel my booking, and the company has failed to provide any response or assistance. The hotel I reserved contacted me, requesting updated card information, but there is no option on the platform to update these details. When I called the hotel directly, they informed me that my reservation is not confirmed and that I won’t be able to stay if the issue persists.
The situation is baffling since my card has sufficient funds and should have been approved. My stay is scheduled for tomorrow, and I’m now stuck in limbo—unable to cancel the reservation or book a new one. This could result in a complete loss of money for both bookings. To make matters worse, when I called the international support line, I was disconnected after being told that I had reached them outside their working hours.
I demand immediate resolution from Hotels.com. Either allow me to cancel my booking or confirm my reservation so I can proceed with my travel plans. This level of unresponsiveness is unacceptable.
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...
I’m incredibly frustrated with Hotels.com. I canceled my reservation directly through their website, but when I contacted the hotel to confirm, they said they hadn’t received any cancellation notice. This left me confused and concerned about being charged or penalized. What’s worse is that it’s imp...
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
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