I accidentally selected the wrong check-in date when booking through Hotels.com, scheduling it one day earlier than intended. When I contacted the hotel directly, they told me that I must resolve the issue through Hotels.com. However, I have been unable to reach customer service despite multiple attempts.
I have used Hotels.com for years and have always been satisfied with the service, but this experience has been extremely frustrating. I need an urgent resolution, yet I cannot speak to a real person or get proper support.
I expect Hotels.com to assist me immediately, adjust my reservation, and ensure that customers can actually reach support for urgent booking issues. Please resolve this now!
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...
Hello everyone, I feel completely disappointed with the Hotels.com website. I booked a room, but then I realized the dates were different from what I had selected. When I tried to change the dates, they asked for an additional $150, which I find unreasonable for a simple date adjustment. I even doub...
I accidentally made a hotel reservation on Hotels.com and immediately tried to cancel it and request a refund. However, I was shocked to find no available phone number or live customer support line to handle this issue. How can a global booking platform operate without providing a way for users to s...
Comments