I made a refundable reservation through Hotels.com for Argo Studios, scheduled for June 2–4, 2025 (itinerary number 73023326808625). After booking, I canceled the reservation within the allowed period, fully expecting my refund—but nothing was returned.
Despite the promise of a "free cancellation and refund" policy, I haven’t received a single cent back. Even worse, Hotels.com has made it nearly impossible to reach a real person. There’s no working customer support number, and after finally finding an email address, I sent a detailed message—but never got a reply.
This is extremely disappointing for a company that claims to offer peace of mind with refundable bookings. I trusted their system and followed all procedures correctly. Now I’m left chasing my own money with no help.
Hotels.com, you need to process my refund immediately and improve your support channels. Stop ignoring your customers and start honoring your refund guarantees.
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable to reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This...
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