Hotels.com Refuses to Issue an Official Tax Invoice for My $403 Booking
I made a reservation for $403 through Hotels.com for a stay at Eurasia Beach Hotel from August 14–16, 2026. The payment was charged to my credit card, and I received a booking receipt from tr.hotels.com, yet no official tax invoice was ever issued. When I contacted the hotel directly, they informed me that only Hotels.com can issue the official invoice and that the hotel is not authorized to do so.
When I tried reaching out to Hotels.com, I couldn't get through to a single representative—I received no response via email or any other support channel. Withholding an official invoice after taking my payment and issuing a receipt creates serious complications for both my personal financial records and legal tax compliance. Furthermore, this complete lack of communication made me deeply concerned about who I could even turn to if a problem arose during my stay.
I demand that an official tax invoice be issued under my reservation (#72077675811930) using my name and tax details and emailed to me immediately. I also ask that Hotels.com fix its customer support channels so guests are not left stranded without assistance.
Dear Mr. Yasin, We fully understand the inconvenience you have experienced due to the billing issue and lack of communication regarding your reservation made through Hotels.com. In response to your complaint, a special support request (Ticket) has been created by the relevant department and the follow‑up of the process has been promptly initiated. An email regarding this matter has been sent to you. Please continue the communication through that email. Furthermore, we are taking the necessary steps within our internal processes to improve Hotels.com’s communication and support channels so that our customers do not encounter similar situations. Thank you for your understanding as we work to resolve the issue you have faced. Sincerely, Customer Service Team
