Hotels.com 24/7 Customer Support Line Drops Istanbul Guest Call After 10-Minute Wait

On September 11, around 00:15, I placed multiple calls to reach the Hotels.com call center regarding my reservation in Istanbul. Despite the site explicitly stating that the call center provides 24/7 service, I was unable to connect to an actual representative for a prolonged period.

During the call, I spent approximately 10 minutes dealing solely with the automated IVR bot, navigating prompts according to the system's instructions; yet despite all this effort, I was ultimately informed that call center support was unavailable at this hour, and the call was disconnected. This situation resulted in both a waste of time and significant hardship.

I demand that Hotels.com honor its commitment of 24/7 accessibility, ensure that human agent support is genuinely accessible around the clock, and provide me with a formal explanation regarding this matter.