Hotels.com Let Me Book a 2-Night Stay Despite a 3-Night Minimum and Left Me Stranded

I have been seriously let down by Hotels.com. I booked a hotel through their platform for a 2-night stay, but the hotel actually had a strict 3-night minimum policy. Hotels.com’s system did not display any warning about this requirement during the booking process.

Later, the hotel owner contacted me directly to inform me of the issue. Meanwhile, I received no notification or support from Hotels.com. I tried to reach customer service, but it was impossible to get real help — the virtual assistant was useless, and the promises made were never fulfilled.

Both the hotel owner and I have been left in a difficult situation because of Hotels.com’s failure to properly manage and verify booking rules. I demand that Hotels.com take full responsibility for this mistake and cover the cost of the third night. This error was entirely on their part, and they must fix it immediately.