1
Damla is completely dissatisfied with the result

Guess Bags Literally Falling Apart

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Damla
November 27, 2023 6:32 pm
121

Guess, known for its stylish accessories, has left me utterly disappointed with the quality of their bags. Over time, these bags are literally falling apart, and the store offers zero assistance. It's not wear and tear—random cracks and peeling are occurring in places that have nothing to do with usage. What a waste! These bags, initially adored and chosen with care, have turned into nothing more than glorified garbage.

Despite being well-maintained and used sparingly, areas unrelated to heavy use are exhibiting unacceptable wear and tear. If I wanted a bag of this poor quality, I could have opted for a no-name brand and saved myself from shelling out high prices.

Now, I find myself unable to locate a professional contact for assistance in resolving this matter. Guess, it's time to step up and address these quality concerns!

December 04, 2023 11:27 am (6 days after complaint)

Dear Elif Y., First of all, thank you for taking the time to provide us with your feedback. We would like to inform you that we have forwarded the matter to our relevant departments. We will get back to you as soon as possible. Best regards, GUESS Turkey

December 12, 2023 9:29 am

Dear Elif Y., A response has been provided to the email address you used on the Şikayetvar platform. GUESS Turkey

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