I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the ticket on February 18.
There is no phone number to speak with a real person—only a chat function, which was completely unhelpful and denied my request outright. I then asked to cancel the flight, expecting at least a partial refund after commission and penalty deductions, as outlined by consumer protection law (Article 6502). But I was told neither cancellation nor refund was possible.
I find this unacceptable. I still have a month before the flight—surely the ticket can be resold or reused. Gotogate is not honoring basic consumer rights. If you keep the full amount without offering any alternative, that’s entirely your fault, not mine. I demand that my request for a refund or rescheduling be reconsidered immediately. After this experience, I will never book with Gotogate again and will advise others to avoid the platform as well.
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
Dear GoToGate Representatives, On June 5, 2025, I booked a flight through your platform for a trip scheduled on July 1, 2025. However, just two hours after making the reservation, I decided to cancel the booking. To my shock, I was informed that a cancellation fee and service charge totaling ₺18,00...
On April 9, 2025, I purchased a flight ticket from Amsterdam to Kuala Lumpur to Jakarta through Gotogate.com. On the same day, I went to Sabiha Gökçen Airport but was unable to fly due to a visa issue. I immediately called Gotogate for help. A male representative initially answered and said he could...
I booked a round-trip ticket from Istanbul to Dubai through Gotogate, but due to a short-term visa issue, I couldn’t travel on the planned dates. Once the problem was resolved, I immediately contacted Gotogate to either reschedule the flight or convert it into a travel voucher for future use. But co...
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
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