Tandem

I was permanently banned from Tandem without any prior warning or any clear explanation of which policy I supposedly violated. Even though I submitted multiple support tickets and provided evidence showing that my interactions were respectful and within the platform’s guidelines, I only receive auto...

I was using the Tandem app on Android with the username fktz under a Premium subscription. Three days ago, I purchased a Premium membership via Turkcell payment. However, today my account was suddenly suspended without any reason and without any prior warning. The only message I received was that my...

I have a problem to login into my Tandem ID. After login there is only screen and scrolling but not login into my account. I am trying to login from last 1 hours but still same issue. You can also check it and let me know how can I login into my account even I am using Tandem Pro.

My Tandem language app account was banned for no reason while I was chatting. I’m really fed up with this situation. It seems like ignorant people keep reporting me, causing my account to be repeatedly closed. I’m trying hard to improve my English and use the app positively, but these unfair bans st...

I’ve been trying to access the Tandem app for months, but every time I open it, I’m met with a screen that says I need to wait one week before getting accepted. That’s fine—except that the week passed long ago, and the app still won’t let me in. It's been months now, and I’m completely locked out. ...

On February 16, 2025, Tandem Language charged me ₺399.99 without my permission, even though I was only using the free trial version of the app. I never authorized a subscription or payment of any kind. After noticing the unauthorized charge, I immediately tried to reach out to both Apple Support and...

On February 16, 2025, ₺399.99 was withdrawn from my account without my permission. Although I tried to contact both Apple Support and Tandem multiple times, I received no response. I checked all my subscriptions and settings, but there was no warning or confirmation message before the charge. This s...

My Tandem account was blocked for no apparent reason. I made sure to follow the regulations and even purchased a premium subscription. I paid for this service and really enjoyed the app, but now I am unable to access it. I was very careful to follow the rules, so I do not understand why my account w...

Why was my Tandem VIP account banned for no reason? Please, Tandem, tell me why. I have been using this app for a year to learn languages and make friends around the world. Suddenly, my VIP account got banned, and I have no idea what I did wrong.

I am experiencing a major issue on the Tandem app—I cannot delete photos or messages. No matter what I try, there seems to be no option to remove them. If there is no way to delete messages or photos, does that mean the only solution is to delete my entire account? That seems extremely inconvenient...

Hi, my name is Brian J***, and my Tandem account is jo***@gmail.com. I was banned on Tandem because I am a total beginner in the English language and tried to communicate with someone there, but perhaps I came across as improper. I would like to request access to my account or a refund of my money. ...

Every time I try to log into the Tandem app, it gets stuck like this. What should I do? It has been like this for almost two months. Please help me. Is this problem only happening to me, or is there an issue with the app? My friend is using it without any problems. I’ve tried to fix it, but nothing ...

My Tandem account was closed, so I created a new one. I was told I’d be informed within 7 days, but I’ve been waiting for months without any updates. I attempted to create another account, and once again, I’m being told that I’ll be notified in 7 days, but I can’t log in to either my old or new acco...

I’m currently unable to log into the Tandem Language app, and I need your assistance. I’ve written multiple times but haven’t received any response. Please help me understand what steps I should take to resolve this login issue. I’m looking forward to your suggestions and guidance on how to regain a...

I was banned on Tandem without any valid reason, just one day after upgrading to Tandem Pro. Some individuals who don’t like me falsely reported my account, and I demand that this issue be resolved immediately. I also request a full refund for the payment I made. Please correct this situation as soo...

I have an account on the Tandem language app, but I can’t log in. Every time I try, I get a message saying, “wait 7 days,” yet even after waiting, I’m still unable to access my account. This has been ongoing, and it’s frustrating not being able to use the app as expected. I’m requesting immediate a...

I’ve been unable to log into my Tandem account for over a month now. Every time I try, the app tells me to “wait 1 week,” but it never actually lets me in, even after several weeks. I’ve tried deleting and reinstalling the app, but the issue persists – I’m still locked out. This has become extremel...

I mistakenly reported my friend on Tandem, and as a result, their account was banned. They didn’t do anything against the app’s guidelines; this was entirely a misunderstanding. I would like their ban to be lifted so I can reconnect with them. I’m reaching out to Tandem support to address this unfa...

Hello, I’m facing constant issues logging into Tandem. Every time I try, I receive the same error message, which doesn’t explain much, leaving me confused. I’ve tried everything: uninstalling and reinstalling the app, creating new accounts, and waiting a week as suggested, but I still can’t access t...

I’m unable to log into my Tandem account after accidentally deleting the app. When I reinstalled it, I got a message saying I had a “different login method for this account,” preventing me from accessing it. I even tried creating a new account, but I received a message that they'd get back to me wit...