Tandem

I had been using the Tandem app for a long time and was a Pro member. My account has been banned for more than a year an...d a half for allegedly violating the community guidelines, without me receiving any prior warning. When I try to log into the app, I only see a message stating that my account has ...

I have been an active Tandem user for approximately seven years, and I recently purchased a Pro subscription. At first, ...I used a monthly plan costing approximately $5 for 3–4 months. I then purchased an annual subscription for approximately $14 after receiving an offer from Tandem. Despite this, my ...

My annual membership on the Tandem app, which I had originally started voluntarily, was automatically renewed just momen...ts ago without my permission, even though I did not want to renew it. The membership fee was charged directly to my credit card. I did not receive any clear or understandable notif...

Even though I canceled my language learning subscription in the Tandem app approximately one year ago through the applic...ation itself, the app has continued charging my card $2 every month without my permission. These charges did not stop even after the cancellation process was completed. I contacte...

I applied for membership to the Tandem app approximately 20 days ago. Since submitting my application, every time I try ...to enter the app, I keep seeing a “7 days” warning message. However, even though much more than seven days have already passed, I am still seeing the exact same warning and my memb...

After signing up for the Tandem language learning app, I have been unable to actively use the application. The system ha...s placed my account on a waiting list, and because my account has not been approved, I cannot benefit from any of the features the app offers. This waiting period has been going o...

I was permanently banned from Tandem without any prior warning or any clear explanation of which policy I supposedly vio...lated. Even though I submitted multiple support tickets and provided evidence showing that my interactions were respectful and within the platform’s guidelines, I only receive auto...

I was using the Tandem app on Android with the username fktz under a Premium subscription. Three days ago, I purchased a... Premium membership via Turkcell payment. However, today my account was suddenly suspended without any reason and without any prior warning. The only message I received was that my...

I have a problem to login into my Tandem ID. After login there is only screen and scrolling but not login into my accoun...t. I am trying to login from last 1 hours but still same issue. You can also check it and let me know how can I login into my account even I am using Tandem Pro.

My Tandem account was locked by mistake. I was talking to my friends when s...omeone suddenly messaged me that I was gay. I didn't talk to him, and he pu...

My Tandem language app account was banned for no reason while I was chatting. I’m really fed up with this situation. It ...seems like ignorant people keep reporting me, causing my account to be repeatedly closed. I’m trying hard to improve my English and use the app positively, but these unfair bans st...

I’ve been trying to access the Tandem app for months, but every time I open it, I’m met with a screen that says I need t...o wait one week before getting accepted. That’s fine—except that the week passed long ago, and the app still won’t let me in. It's been months now, and I’m completely locked out. ...

On February 16, 2025, Tandem Language charged me ₺399.99 without my permission, even though I was only using the free tr...ial version of the app. I never authorized a subscription or payment of any kind. After noticing the unauthorized charge, I immediately tried to reach out to both Apple Support and...

On February 16, 2025, ₺399.99 was withdrawn from my account without my permission. Although I tried to contact both Appl...e Support and Tandem multiple times, I received no response. I checked all my subscriptions and settings, but there was no warning or confirmation message before the charge. This s...

Tandem has been my tool for years; it has never been worse. Though it is me...ant to be a language-learning tool, the app has entirely lost its emphasis....

My Tandem account was blocked for no apparent reason. I made sure to follow the regulations and even purchased a premium... subscription. I paid for this service and really enjoyed the app, but now I am unable to access it. I was very careful to follow the rules, so I do not understand why my account w...

Why was my Tandem VIP account banned for no reason? Please, Tandem, tell me why. I have been using this app for a year t...o learn languages and make friends around the world. Suddenly, my VIP account got banned, and I have no idea what I did wrong.

I am experiencing a major issue on the Tandem app—I cannot delete photos or messages. No matter what I try, there seems ...to be no option to remove them. If there is no way to delete messages or photos, does that mean the only solution is to delete my entire account? That seems extremely inconvenient...

Hi, my name is Brian J***, and my Tandem account is jo***@gmail.com. I was banned on Tandem because I am a total beginne...r in the English language and tried to communicate with someone there, but perhaps I came across as improper. I would like to request access to my account or a refund of my money. ...

Every time I try to log into the Tandem app, it gets stuck like this. What should I do? It has been like this for almost... two months. Please help me. Is this problem only happening to me, or is there an issue with the app? My friend is using it without any problems. I’ve tried to fix it, but nothing ...

Though my experience has been somewhat depressing, I registered for Tandem ...intending to get better in language and connect with people. For weeks now,...

Tandem's customer service has been really unsatisfactory. Having great expe...ctations and believing their premium service would provide a consistent exp...

My Tandem account was closed, so I created a new one. I was told I’d be informed within 7 days, but I’ve been waiting fo...r months without any updates. I attempted to create another account, and once again, I’m being told that I’ll be notified in 7 days, but I can’t log in to either my old or new acco...