I Canceled My Gotogate Istanbul–Bali Flight but Still Haven’t Received My Refund

I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the tick...

On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...

I requested a refund from Gotogate on June 27, 2025, after my flight was canceled due to a schedule change by the airline. It’s been over a month, and I have received no refund and no proper update. I have contacted their customer support multiple times with no resolution. This is unacceptable, and ...

I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...

I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...