I canceled my ticket through Gotogate on June 26, and as of today—13 days later—I still haven’t received any refund. Their customer service keeps giving me conflicting answers. One agent told me the refund was issued on July 1, but no funds have reached my bank account. I'm constantly checking, and still nothing.
This delay is extremely frustrating. I expected a professional refund process, not this endless waiting game. Every time I try to get help, I receive vague or contradictory responses. There’s no accountability, no proper tracking, and certainly no urgency.
If you're thinking of booking through Gotogate, think twice. Their refund process is slow, unclear, and unreliable. I want my money back immediately, and I urge Gotogate to resolve this without any further excuses.
I requested a refund from Gotogate on June 27, 2025, after my flight was canceled due to a schedule change by the airline. It’s been over a month, and I have received no refund and no proper update. I have contacted their customer support multiple times with no resolution. This is unacceptable, and ...
I purchased a flight ticket through Gotogate.com, but the flight was canceled due to operational reasons. As a result, I couldn’t board the plane. Despite this, Gotogate refuses to process my refund, claiming that the airline reported the flight was not canceled—only rescheduled. This is completely ...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
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