On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of INR 96,855.45 on March 21, 2025, and transferred the amount directly to Gotogate.
Despite the airline fulfilling its responsibility, Gotogate has still not transferred the refund to my account, even as of May 15, 2025—nearly two months later. I’ve waited patiently, assuming delays could happen, but it’s unacceptable at this point. I have not received any meaningful updates, and customer service has failed to provide a clear timeline or resolution.
It is deeply frustrating that I have to chase down a refund that was already issued to the agency weeks ago. This lack of transparency and urgency from Gotogate is completely unprofessional. I demand that Gotogate immediately deposit the full refund into my account and provide an explanation for the delay. Customers shouldn’t have to fight for money that is rightfully theirs.
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
I booked my flight through Gotogate. The operating airline (Mongolian Airlines) changed the travel date and confirmed in writing that this schedule change gives me the right to cancel with a full refund. That part is clear and undisputed. What is not acceptable is Gotogate’s response. Each time I c...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the tick...
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