I purchased a flight ticket through Go to Gate for my Etihad Airways flight EY545 on November 16, which was from Phuket to Abu Dhabi with a connecting flight. My flight time was changed twice, and the layover at the connecting airport increased to 8 hours.
During this process, I received two separate emails from Go to Gate, informing me that they would contact Etihad to handle either a cancellation or a schedule change. However, they later informed me that the airline would not allow any change or cancellation. After that, they offered me a refund, which I accepted — but then told me that the refund could not be processed after all.
For almost a month, I tried to resolve the issue through phone calls, emails, and live chat, but no real assistance was provided.
I also contacted Etihad Airways directly, and they confirmed that I am entitled to either a cancellation or a change, but that the agency (Go to Gate) must process it. Despite this, Go to Gate has not taken any action, and the situation remains unresolved.
I paid $3,640 by credit card, and my ticket number is Go to Gate 1070-758-290.
My Etihad booking reference is 728nıf.
I am requesting either a flight change or a full refund of the ticket amount. I urge Go to Gate to resolve this issue immediately and address my complaint without further delay.
I purchased a plane ticket from Etihad Air through GoToGate under reservation number 1090-339-408 for a flight on November 7, 2025. However, due to a system error, the same name was entered twice, causing an extra passenger to appear on the ticket. I’ve been trying to fix this issue for three days. ...
I tried to cancel my Cidde–Istanbul flight, which I had booked through GoToGate.com (Order No: 1052-971-112). However, the process turned into a nightmare. GoToGate told me to contact the airline directly, while the airline insisted that any cancellation had to go through the agency. I called both ...
On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
Comments