Apple Rejects Refund Request Order #00001334 After Goodnotes Trial Auto-Renewal

December 7, 2025 10:08 PM

I started a 7-day free trial for the Goodnotes application to use on my iPad. At the end of the trial period, without any warning or notification, an annual subscription fee of approximately $13 was charged to my card on Saturday night, December 6, at around 2:00 AM. I am a student relying on an allowance from my family, and this amount is genuinely significant for me.

Since I will not continue using the application, I cancelled my subscription on the very same day and requested a refund. However, my refund request was rejected with the statement "this fee is non-refundable." Currently, my money has not been returned, nor is the application even functioning as Premium. My order number for this transaction is 00001334.

I do not find it right that an annual fee is deducted upon the expiration of a free trial without clear and explicit notification. Considering that I am a student and how important this payment is to me, I demand that the relevant annual subscription fee be refunded to my account as soon as possible.

Comments

Similar Complaints

GoodNotes Charged After Trial Ended And Refund Request Was Declined

December 7, 2025 10:15 PM30

I was using the GoodNotes app on my iPad and started a yearly subscription only to try the 7‑day free trial, as I was no...

I Want a Refund for Goodnotes Auto-Renewal Subscription

October 26, 2024 3:35 AM44

Last year, I purchased a yearly subscription for the Goodnotes app. However, I haven’t been using the app for a while no...