Apple Rejects Refund Request Order #00001334 After Goodnotes Trial Auto-Renewal
I started a 7-day free trial for the Goodnotes application to use on my iPad. At the end of the trial period, without any warning or notification, an annual subscription fee of approximately $13 was charged to my card on Saturday night, December 6, at around 2:00 AM. I am a student relying on an allowance from my family, and this amount is genuinely significant for me.
Since I will not continue using the application, I cancelled my subscription on the very same day and requested a refund. However, my refund request was rejected with the statement "this fee is non-refundable." Currently, my money has not been returned, nor is the application even functioning as Premium. My order number for this transaction is 00001334.
I do not find it right that an annual fee is deducted upon the expiration of a free trial without clear and explicit notification. Considering that I am a student and how important this payment is to me, I demand that the relevant annual subscription fee be refunded to my account as soon as possible.
