I am writing regarding the device ban applied to my SoulChill account and kindly request that it be reviewed and removed.... My account with the user ID 6336*** and the email address rami.raf***@gmail.com was banned on 15 June 2026 at around 15:28. When I try to log in, I see a warning on the SoulChill
I am a user of the SoulChill application from Germany and I would like to report a problem I recently faced in the live ...broadcast section. During my use of the app, one of the accounts asked me to send paid gifts and coins in exchange for speaking with me via a private phone call. I refused this req
I discovered through messages I have received over the past two days that a fake account has been created in my name on ...a platform called SoulChill. The person using this fake account is pretending to be me and directing people to my Instagram account, which has resulted in ongoing unwanted contact
I recently discovered that money has been withdrawn from my bank account without my knowledge or authorization for appro...ximately one year through payments that I later identified as being associated with a company called SoulChill. The total amount charged to my card or withdrawn from my bank accoun
I have been unable to access my SoulChill account with ID 14807339 since July 27, 2026. Whenever I try to open the app, ...I receive a notification stating that my device has been banned for “verbal harassment or insults” and that the ban will remain in effect until July 27, 2031. I consider this pena
Following an incident on SoulChill, my account and device were banned for five years. The warning screen states that my ...device was banned for violating the community guidelines and that the ban will remain in effect until June 2, 2031. Approximately four months have passed since the ban was imposed,
Today, I accidentally joined an agency called 44 Asalet Ajans-Party on SoulChill. Since I had joined the agency by mista...ke, I explained that I wanted to leave. However, the agency representatives refused to accept my request and told me that I had to pay $50 to leave. When we discussed the matter i
I am the owner of the streamer account with UID 517470 on Soulchill. My account is registered under an agency (Nur Ajans...), and I recently learned that a complaint was filed falsely alleging an attempt was made under my name to start an agency using this UID. I have absolutely never attempted to open
When logging into the Soulchill app, I shared my personal identity information with this platform. On August 3, 2026, in... a voice room within the app, an unknown user explicitly targeted me by stating my real first and last name, using a threatening tone. This person's username is "⁰⁴👑guzぎsudem🤍" a
I have been a broadcaster on the Soulchill voice chat app for some time, and my broadcaster ID is 548444. I fully comple...ted my 140k quota for the period between July 15, 2026, and July 31, 2026. According to the in-app broadcaster policy and earnings chart, my expected salary for this quota was $808
I am unable to log into my SoulChill account. Every time I try to log in from this phone, the app displays an error mess...age stating "complete your daily login" [or daily login limit reached]. Even though I have waited for days and try again every single day, I still cannot access my account. I kind
While using the Soulchill app on my Casper Via e30 device, I received a device ban despite never swearing at any admin o...r staff member. Even though I was targeted and doxxed on the app, my accounts named Lucifer and Erdem were also unfairly subjected to a device ban. I refuse to accept this severe p
My account on Soulchill—which I used for a long time, initially creating it as a supporter profile and later using it as... a broadcaster account to earn and generate revenue—has been unfairly suspended for about 4–5 months. The account ID is 41037441, and the linked phone number is 0 54*********83. Wh
I am writing to request the cancellation and refund of a purchase I made today on SoulChill using my Visa card in Cyprus.... I bought coins for a total amount of 44 euros plus 26 euros, and I would like the full amount to be refunded back to the same Visa card, which is still active. After realizing th
On October 7, Tuesday, at 22:19, several unauthorized transactions were made through the Souchill app using my Ziraat Ba...nk account, without my knowledge or consent. The withdrawals included 509 TL, 50 TL, 1600 TL, and similar amounts, totaling over 4,000 TL. During these transactions, I did not rece
For the past 15 days, I have been repeatedly harassed by phone calls and WhatsApp messages from various people, even tho...ugh I have never used the Soulchill app nor created any account on it. The callers claim that they obtained my number from a woman named “A*”** on Soulchill, who allegedly lives i
Since September 20, I have been constantly harassed by strangers via phone calls and other communication channels, even ...though I have never used the Soulchill app or created any kind of membership. The callers usually make friendship requests and say that they found my number on Soulchill. One of th
I’ve been trying to delete my Soulchill account for over a month now, but the option still hasn’t become available. When... I first requested deletion, the app clearly stated that the account could be deleted after 1 month. Well, more than a month has passed, and I still can’t remove my account. There
My SoulChill account has been banned, and I’ve been trying to get it unblocked, but I have no idea how. I’ve searched th...rough the app and help center, but there are no clear instructions or support options to guide me through the process. This has been going on for 5 years now, and I’m still complet
I tried to delete my Soulchill account, but it won’t let me! Instead, it says I have to wait 1 month, even though I want...ed to delete it just 5 minutes after downloading the app. I do not accept any financial or legal responsibility tied to this account. I am clearly stating this here, as I should h
I am facing a serious privacy and security issue due to my personal information being misused on SoulChill. My phone num...ber, Instagram, and Telegram accounts were found by strangers, who then used random internet photos to threaten and blackmail me. A person on WhatsApp sent me fake, Photoshopped i
I am a SoulChill user (ID: 43702545), and I was recruited into an agency under the promise that I could leave whenever I... wanted. However, now that I want to leave, I am being told that I cannot exit the agency. This is completely unacceptable. I contacted the agency owner, Rebel (ID: 34238711), but
I signed up for SoulChill and joined a voice room. Later, I wanted to host my own voice room, but I was told that I had ...to apply to an agency to do so. I later found out this was false information, but by then, it was too late. I was misled into joining an agency under false pretenses, and now I ca
I am requesting the immediate deletion of my SoulChill account. When I attempted to delete it, I was informed that I nee...d to wait 30 days. This is completely unacceptable. I do not consent to my account being kept active for this duration, and I will not take responsibility for any unauthorized acti
SoulChill is a social networking and live voice-chat application designed to help users connect with people worldwide. The platform is registered under SpaceCape Technology Pte. Ltd. and is also associated with Hello Group Inc. It offers interactive chat rooms, social games, virtual gifts, and activities that encourage users to meet new people and build online friendships.
Official Website: https://www.soulchill.live/
Customer Support Email: [email protected]
Additional Support Email: [email protected]
Phone Number: +86 173 1021 1617, listed on the app's Google Play developer information.
Users can contact support for account access issues, billing disputes, technical problems, moderation decisions, and other concerns. The company also provides its terms of use and privacy policy through the official website.
SoulChill operates in the social networking, online communication, and digital entertainment industry. Its mobile application focuses on real-time interaction and community participation through voice, text, and gaming features.
Some users report concerns involving app functionality, account restrictions, payment issues, and communication with customer support. Common complaints include:
Have you experienced a billing dispute, account restriction, technical issue, or customer support problem with SoulChill? Share your experience on Xolvie to describe what happened, raise awareness of recurring issues, and help other users make informed decisions.
