I’m a Premium GoodNotes subscriber, but for the past few days, the app hasn’t been working properly. When I log in, the loading bar stops at 25%, and a message appears saying “Internet error occurred”, even though my internet connection is perfectly stable.
I’ve tried deleting and reinstalling the app multiple times, restarting my device, and checking my connection, but nothing has fixed the issue. Despite being a paying Premium user, I can’t open my notes or use any of the features I’ve paid for.
I urgently request that my issue be resolved immediately. I either want to regain access to my GoodNotes account and files or be refunded for the service I’m unable to use. Please look into this as soon as possible — I rely on this app for my work and studies.
I’ve been using the GoodNotes app on my Samsung Tab 9 FE Plus for about 8–9 months under an annual subscription (customer ID: 165f24a9-6873-4a85-8e97-71948309f458). However, for the past month, I’ve been experiencing serious lag issues — there’s a noticeable delay when writing, making it impossible ...
I started using GoodNotes at the beginning of the 2024 academic year, around November 2024, and I paid for an annual subscription. However, now the app is showing me as a free user, and I can’t access my documents. I have logged in and out multiple times, but the issue still hasn’t been fixed. This...
I’ve been using GoodNotes 6 Premium for about a month with no issues—until suddenly, I was logged out and can no longer access my paid account. I subscribed using my iCloud account, and the payment was successfully processed through Apple. I’ve checked everything: my subscription is still active, t...
My GoodNotes subscription was cancelled for no reason. Although I’m still listed as a member, I cannot open any of my files or use the note-taking features of the app. I’ve tried to get support but haven’t been able to reach anyone. Because all the options and support are in English and I’m having ...
I’m using the 10th generation iPad, and the Goodnotes 6 app has become completely unusable. Every time I open the app, it crashes within a minute and throws me out. This is incredibly frustrating, especially because I rely on Goodnotes for work and school. Previously, the app would lag occasionally...
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