My GoodNotes subscription was cancelled for no reason. Although I’m still listed as a member, I cannot open any of my files or use the note-taking features of the app. I’ve tried to get support but haven’t been able to reach anyone.
Because all the options and support are in English and I’m having difficulty navigating them, I urgently request that my issue be resolved: please restore my membership (or explain why it was cancelled), and enable me to access my files and use the app again.
I started using GoodNotes at the beginning of the 2024 academic year, around November 2024, and I paid for an annual subscription. However, now the app is showing me as a free user, and I can’t access my documents. I have logged in and out multiple times, but the issue still hasn’t been fixed. This...
I’m a Premium GoodNotes subscriber, but for the past few days, the app hasn’t been working properly. When I log in, the loading bar stops at 25%, and a message appears saying “Internet error occurred”, even though my internet connection is perfectly stable. I’ve tried deleting and reinstalling the ...
I was charged twice for my annual GoodNotes subscription, and I want to cancel it immediately. I’m a student, and this situation has caused me financial difficulty. I’ve tried to cancel the subscription, but it’s not working, and I can’t find anyone to contact for help. I’m very disappointed with G...
I also lost my one-year subscription to GoodNotes that I started in September 2024. On June 28, 2025, I logged into the app and my account was suddenly downgraded to a free membership tier. I have no idea where the payment for two months went or why this happened. I’m waiting for someone who can hel...
I have been using Goodnotes for a few months without any issues, but today I encountered a serious problem. When I opened my notes, all pages appeared completely blank. The PDFs I previously imported and used without trouble are now showing as empty documents. I have tried reopening the app and chec...
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