I’ve been using GoodNotes 6 Premium for about a month with no issues—until suddenly, I was logged out and can no longer access my paid account. I subscribed using my iCloud account, and the payment was successfully processed through Apple.
I’ve checked everything: my subscription is still active, the receipt is available, and all usage history and documents remain on the app. Despite this, the system no longer recognizes my premium status and tries to push me into subscribing again.
I purchased Goodnotes 6 with a yearly subscription and the full amount was charged to my account. However, due to the high cost, I canceled the auto-renewal thinking I could still use the app until the end of the paid year—as is standard practice. But to my shock, I’m now being asked to repurchase i...
I’m a Premium GoodNotes subscriber, but for the past few days, the app hasn’t been working properly. When I log in, the loading bar stops at 25%, and a message appears saying “Internet error occurred”, even though my internet connection is perfectly stable. I’ve tried deleting and reinstalling the ...
I am a GoodNotes 6 user and originally made a one-time payment for the app. However, now it shows me as a free user, and sometimes the system randomly switches between Premium and Free status. This issue is incredibly frustrating and unreliable. I need to know if this can be fixed immediately, or d...
Today, I purchased a Hornet Premium subscription using my credit card. The payment was processed successfully, and I have the receipt as proof. However, before the subscription page could be completed, the app logged me out, and since then I have been unable to log back in. The Premium subscription...
I also lost my one-year subscription to GoodNotes that I started in September 2024. On June 28, 2025, I logged into the app and my account was suddenly downgraded to a free membership tier. I have no idea where the payment for two months went or why this happened. I’m waiting for someone who can hel...
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