I started using GoodNotes at the beginning of the 2024 academic year, around November 2024, and I paid for an annual subscription. However, now the app is showing me as a free user, and I can’t access my documents.
I have logged in and out multiple times, but the issue still hasn’t been fixed. This is extremely frustrating, as I rely on GoodNotes for my work and studies.
I demand an immediate resolution—I either need my subscription restored or a full refund.
I also lost my one-year subscription to GoodNotes that I started in September 2024. On June 28, 2025, I logged into the app and my account was suddenly downgraded to a free membership tier. I have no idea where the payment for two months went or why this happened. I’m waiting for someone who can hel...
I purchased Goodnotes 6 with a yearly subscription and the full amount was charged to my account. However, due to the high cost, I canceled the auto-renewal thinking I could still use the app until the end of the paid year—as is standard practice. But to my shock, I’m now being asked to repurchase i...
I was charged twice for my annual GoodNotes subscription, and I want to cancel it immediately. I’m a student, and this situation has caused me financial difficulty. I’ve tried to cancel the subscription, but it’s not working, and I can’t find anyone to contact for help. I’m very disappointed with G...
I’m a Premium GoodNotes subscriber, but for the past few days, the app hasn’t been working properly. When I log in, the loading bar stops at 25%, and a message appears saying “Internet error occurred”, even though my internet connection is perfectly stable. I’ve tried deleting and reinstalling the ...
My GoodNotes subscription was cancelled for no reason. Although I’m still listed as a member, I cannot open any of my files or use the note-taking features of the app. I’ve tried to get support but haven’t been able to reach anyone. Because all the options and support are in English and I’m having ...
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